Systems Operations Manager – Data Platforms -Teradata & Hadoop
Wells Fargo & Company•Irving, TX
•Hybrid
About The Position
Wells Fargo is seeking a Systems Operations Manager to lead the end-to-end support and operations of enterprise Teradata and Hadoop data platforms powering large-scale analytics and business decisioning. This role is accountable for platform stability, reliability, and operational excellence across a complex, multi-tenant ecosystem supporting 100+ tenants. The manager will lead a 24x7 operations team, apply Site Reliability Engineering (SRE) principles, and drive automation-led transformation to ensure predictable, resilient service delivery at scale. This is a hands-on leadership role requiring strong execution discipline, ownership, and the ability to operate in a high-risk, regulated environment, ensuring SLA adherence, compliance, and business continuity outcomes.
Requirements
- 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
- Hands-on experience with: Teradata and Hadoop platforms
- Hands-on experience with: Distributed systems and data platform operations
- Hands-on experience with: Incident, problem, and change management processes
Nice To Haves
- Experience supporting enterprise-scale Teradata and Hadoop platforms
- Demonstrated leadership in 24x7 production support and SRE environments
- Strong experience in: Automation, AIOps, and operational transformation
- Strong experience in: DevSecOps and CI/CD practices
- Strong experience in: Observability, monitoring, and platform telemetry
- Familiarity with Kubernetes, containerization, and cloud-native architectures
- Strong understanding of: Multi-tenant data platforms and workload management
- Strong understanding of: Regulatory, audit, and risk-controlled environments
Responsibilities
- Lead end-to-end platform operations for Teradata and Hadoop environments, ensuring availability, performance, and resilience
- Provide clear ownership and accountability for production services, operational outcomes, and service stability
- Drive incident, problem, and change management, including major incident command and recovery leadership
- Lead 24x7 global support operations, including on-call governance and escalation management
- Apply SRE principles to improve reliability, availability, and scalability of data platforms
- Drive automation-first operations to eliminate manual toil and standardize service delivery
- Implement and enhance observability, monitoring, and self-service capabilities
- Partner with engineering teams to improve platform reliability, operability, and service maturity
- Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR
- Own and drive SLA/OLA adherence, uptime, and service health metrics
- Lead capacity management, performance tuning, and proactive issue prevention initiatives
- Establish and enforce operational standards, runbooks, and service management practices
- Drive root cause analysis (RCA) and long-term remediation of systemic issues
- Ensure alignment with enterprise risk, compliance, and change management frameworks
- Drive patching, vulnerability remediation, and platform security posture
- Maintain audit readiness, documentation quality, and control adherence
- Identify, escalate, and mitigate operational and platform risks
- Manage operations across shared, multi-tenant platforms, ensuring workload isolation and stability
- Oversee resource allocation, scheduler configuration, and workload prioritization
- Execute in high-risk production environments where changes impact multiple tenants simultaneously
- Partner with Engineering, CIO-aligned teams, Cybersecurity, and LOB stakeholders
- Provide clear, executive-ready communication on platform health, risks, and priorities
- Drive cross-functional accountability and execution discipline across teams
- Lead, coach, and develop a team of Systems Operations engineers and analysts
- Build a culture of ownership, accountability, and operational excellence
- Manage resource allocation, workforce planning, and vendor/partner support
- Develop team capabilities in SRE practices, automation, and platform operations maturity
- Ensure resiliency posture across Teradata and Hadoop platforms, including: Disaster recovery (DR) readiness and execution, RTO/RPO alignment and validation, Continuous improvement of recovery capabilities
- Lead BCP execution and failover coordination for critical platforms
Benefits
- Wells Fargo is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
