Systems Operations Manager – Data Platforms -Teradata & Hadoop

Wells Fargo Bank•Charlotte, NC

3d•Hybrid

About The Position

Wells Fargo is seeking a Systems Operations Manager to lead the end-to-end support and operations of enterprise Teradata and Hadoop data platforms powering large-scale analytics and business decisioning. This role is accountable for platform stability, reliability, and operational excellence across a complex, multi-tenant ecosystem supporting 100+ tenants. The manager will lead a 24x7 operations team, apply Site Reliability Engineering (SRE) principles, and drive automation-led transformation to ensure predictable, resilient service delivery at scale. This is a hands-on leadership role requiring strong execution discipline, ownership, and the ability to operate in a high-risk, regulated environment, ensuring SLA adherence, compliance, and business continuity outcomes.

Requirements

5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
Hands-on experience with: Teradata and Hadoop platforms
Hands-on experience with: Distributed systems and data platform operations
Hands-on experience with: Incident, problem, and change management processes

Nice To Haves

Experience supporting enterprise-scale Teradata and Hadoop platforms
Demonstrated leadership in 24x7 production support and SRE environments
Strong experience in: Automation, AIOps, and operational transformation
Strong experience in: DevSecOps and CI/CD practices
Strong experience in: Observability, monitoring, and platform telemetry
Familiarity with Kubernetes, containerization, and cloud-native architectures
Strong understanding of: Multi-tenant data platforms and workload management
Strong understanding of: Regulatory, audit, and risk-controlled environments

Responsibilities

Lead end-to-end platform operations for Teradata and Hadoop environments, ensuring availability, performance, and resilience.
Provide clear ownership and accountability for production services, operational outcomes, and service stability.
Drive incident, problem, and change management, including major incident command and recovery leadership.
Lead 24x7 global support operations, including on-call governance and escalation management.
Own and drive SLA/OLA adherence, uptime, and service health metrics.
Lead capacity management, performance tuning, and proactive issue prevention initiatives.
Establish and enforce operational standards, runbooks, and service management practices.
Drive root cause analysis (RCA) and long-term remediation of systemic issues.
Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR.
Ensure alignment with enterprise risk, compliance, and change management frameworks.
Drive patching, vulnerability remediation, and platform security posture.
Maintain audit readiness, documentation quality, and control adherence.
Identify, escalate, and mitigate operational and platform risks.
Manage operations across shared, multi-tenant platforms, ensuring workload isolation and stability.
Oversee resource allocation, scheduler configuration, and workload prioritization.
Execute in high-risk production environments where changes impact multiple tenants simultaneously.
Apply SRE principles to improve reliability, availability, and scalability of data platforms.
Drive automation-first operations to eliminate manual toil and standardize service delivery.
Implement and enhance observability, monitoring, and self-service capabilities.
Partner with engineering teams to improve platform reliability, operability, and service maturity.
Partner with Engineering, CIO-aligned teams, Cybersecurity, and LOB stakeholders.
Provide clear, executive-ready communication on platform health, risks, and priorities.
Drive cross-functional accountability and execution discipline across teams.
Lead, coach, and develop a team of Systems Operations engineers and analysts.
Build a culture of ownership, accountability, and operational excellence.
Manage resource allocation, workforce planning, and vendor/partner support.
Develop team capabilities in SRE practices, automation, and platform operations maturity.
Ensure resiliency posture across Teradata and Hadoop platforms, including Disaster Recovery (DR) readiness and execution.
RTO/RPO alignment and validation.
Continuous improvement of recovery capabilities.
Lead BCP execution and failover coordination for critical platforms.