Systems Operations Lead

Brown Brothers Harriman & Co•Jersey City, NJ

2d•Onsite

About The Position

The Systems Operations Lead serves as the operational control point for the production environment, responsible for proactively monitoring our nightly batch cycles, nightly closes, system health, identifying emerging risks, and preventing business‑impacting incidents before they occur. This role requires continuous analysis of signals across platforms such as ServiceNow and Splunk, correlating incident trends, user reports, and change activity to detect anomalies and anticipate systemic issues. This individual ensures timely and structured communication to stakeholders when needed, providing clear visibility into system stability or active mitigation efforts, while maintaining strict governance over messaging and escalation protocols. When issues arise, they act decisively to initiate incident management, engage support teams, and help drive root cause analysis. By combining real‑time situational awareness, disciplined execution, and effective coordination, the senior analyst plays a critical role in maintaining operational stability, minimizing disruption, and safeguarding business continuity. The individual must interface with users, all Systems staff, and vendors on critical projects and assignments and represent the department in all aspects of the assigned project or issue, while complying with prescribed standards and procedures. This would be an Alt-Shift, working 4pm-12am on Monday-Friday.

Requirements

8+ years data processing experience and/or equivalent work experience.
Ability to use standard desktop tools effectively, including Microsoft Office and Outlook.
Working knowledge of the following software: Autosys, RMJ or similar.
Mainframe CA-Scheduler, CA-7, or IBM scheduler or similar, as well as NDM, FTP, MVS, JCL.
Analytical and problem solving skills.
Ability to work in a team environment.
Written and oral communication skills.
Client service and interpersonal skills.

Nice To Haves

Familiarity with AutoOps is a plus
IBM Content Manager (CMOD) is a plus.

Responsibilities

Maintain nightly turnover and all defined incident logs and databases as defined by management.
Maintain and develop operational documentation, procedures and standards.
Support and maintain on-time delivery of user and client deliverables.
Maintain change processes for operation review and approval.
Develop and maintain operational procedures and documentation.
Support automation processes and software; recommend use of any automation tools for notifications and operational processes.
Support BBH Disaster Recovery process and procedures.
Support and enhance the use of Splunk for monitoring and alerting.
Provide 24x7 technical support.
Perform monitoring responsibilities of all operational alerts.
Meet all service level objectives associated with production alerts/failures.
Add or modify scheduling for both mainframe and distributed platforms.
Conduct 1st and 2nd level problem determination, resolution and documentation.
Evaluate and test software in support of system upgrades or processing adjustments.
Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
Interface with all hardware, software and service vendors.
Review and evaluate all Operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
Develop historical statistical reports for user and operational research.
Review production turnover documentation to ensure proper requirements and schedules are met.
Identify and document incidents and problems (all platforms) presented to the team.