Systems Operations Engineer
About The Position
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
Requirements
- Undergraduate degree or relevant substitute experience
- 6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting
- Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).
- Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
- Ability to configure and fine-tune alerts.
- Proficiency or ability to learn programming languages including SQL, Python, C# to automate repetitive tasks.
- Ability to prioritize and manage incidents based on severity, with a focus on customer impact.
- Ability to remain calm under pressure and quickly diagnose issues.
- Understanding of system logs, metrics, telemetry.
- Ability to communicate effectively with stakeholders during an incident.
- Clear and concise documentation skills.
- Ability to maintain and update troubleshooting guides (TSGs) and operational documentation.
- Ability to translate complex technical issues and platform outages to non-technical stakeholders.
Responsibilities
- Act as a technical expert and advisor to more junior Systems Operations Engineers
- At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed
- Work collaboratively with development teams to facilitate issue remediation
- Manage remediation task workflow
- Proactively update and improve Systems Operations documentation and runbooks
- Increase the effectiveness of the incident response process by defining and measuring relevant metrics
Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
- Retirement benefits such as a 401k plan and company match
- Short and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Reimbursement for certain tuition expenses
- Parental leave
- Sick time of 1 hour per 30 hours worked
- Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
- Around 13 paid holidays per year
- Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan
- Stock-based compensation grants
- Variable compensation-based incentives and commissions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
