Systems & Operations Coordinator

Panorama Global • Seattle, WA

42d • $60,000 - $70,000 • Hybrid

About The Position

Panorama is a platform for social change, partnering with visionary leaders to design and build solutions to some of the world's toughest problems. Keeping our systems, technology, and day-to-day operations running smoothly makes that work possible, which is where this role comes in. We're seeking a detail-oriented, tech-savvy Systems & Operations Coordinator who enjoys solving problems and supporting the people around them. Reporting to the Associate Director, Business Systems & Operations, this position will be part of the Operations team but work across all departments at Panorama. This non-exempt, full-time position must be based in Panorama's Seattle office. Employees are expected to work in the office three days per week, and atypical days for special events or support.

Requirements

• Bachelor's degree and a minimum of three years of relevant experience in operations, IT, customer service, project management, or related field
• Interest in business operations, process improvements, troubleshooting, as well as software applications and systems used by non-profits
• Passion for non-profit operations and mission-driven work
• Strong working knowledge of Microsoft 365, Salesforce (or similar CRM), and Asana (or similar task/project management application)
• Ability to remain calm under pressure
• Strong customer service mindset, with the ability to respond thoughtfully and professionally to day-to-day operational and systems related questions from internal staff and external partners
• Ability to take initiative, problem-solve and work both independently and in a collaborative environment
• Experience balancing competing priorities, adapting to changing deadlines, and identifying when to escalate an issue
• Ability to work directly with staff and translate technical terminology into simple language
• Able to work in a dynamic environment, while maintaining close attention to detail and striving to build efficiencies
• Interest in continuous learning both in personal and professional growth with a commitment to diversity, equity, and inclusion
• Demonstrated passion for social impact issues, and interest in non-profit administration

Responsibilities

• Provide in-office IT support (including troubleshooting issues with printers, room booking, Wi-Fi, video conferencing) and coordinate with Panorama's relevant external vendors as needed
• Serve as point of contact for staff questions related to office technology, escalating to Senior Systems & Operations Coordinator or Interplay accordingly
• Coordinate onboarding logistics for new Seattle-based staff, including workspace setup, building access, and office orientation
• Manage the distribution and collection of keys and keycards to Seattle-based and visiting staff
• Contribute to a tidy and welcoming workplace by helping to maintain common spaces
• Support coordination of in-office events
• Serve as backup to the Office and Administrative Assistant and Executive Assistant when they are out of office
• Support ongoing office operations and space readiness, including coordinating with facilities and vendors, tracking office assets and equipment, and helping resolve lingering workspace, technology, or setup needs related to Panorama's office transition.
• Serve as back-up for collecting and depositing checks when Senior Systems & Operations Coordinator is out of office
• Act as the first point of contact for systems support requests from internal and external staff, including fiscally sponsored project employees
• Support software license billing and ensure accurate allocation of expenses across program budgets and update software and hardware inventories
• Serve as an administrative backup to the Senior Systems & Operations Coordinator when they are out of office
• Coordinate closely with external IT service provider to escalate and resolve technical issues
• Provide systems, security, and technology support to fiscally sponsored projects, as needed
• Support administration of subscriptions for staff and partners
• Support knowledge management and governance practices, including updates to Panorama's Intranet and maintenance of Panorama's Resource Portal, an external hub for fiscally sponsored partners
• Support with security awareness monitoring and work with internal teams and external partners to support a secure operating environment
• Draft and maintain regular documentation of systems, processes, and training guides
• Coordinate with the People & Culture team and Panorama's external IT service provider to collect and distribute equipment during employee on- and offboarding
• In coordination with the Associate Director, Business Systems & Operations and Senior Systems and Operations Coordinator, support the scoping and implementing new systems, including research, coordination and project management

Benefits

• Flexible paid time off
• 10 paid holidays per year, including an organization-wide Winter Break
• Up to 92% employer-paid monthly premiums for employee medical coverage (depending on the plan selected)
• 401(k) safe harbor plan, with employer contribution equal to 3% of salary with immediate vesting
• Up to 12 weeks of fully paid family/medical leave (eligible after 1 year of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level