Systems Operations & Analytics Co-op

telMAX • Markham, ON

8d • CA$20 - CA$25

About The Position

Reporting to the Systems Analyst as a part of the Systems team, the Systems Operations & Analytics Co-op will support the day-to-day operation of our internal platforms and tooling. With a combination of agile day-to-day requests and long-term project alignment, you will be contributing directly to the systems the business depends on. This is a hands-on role working inside a real ticketing workflow; you will bridge the gap between an internal collection of APIs, HTML/Javascript, and GUI-based webhooks with administrative tasks, UI improvements, documentation building and maintenance, and business workflow mapping. If you are looking to jump in on open opportunities, take ownership on tasks, and play a real part in maintaining and strengthening the organizational operation of a dynamic department, then this role is for you.

Requirements

• Technically Grounded: Comfortable working alongside an existing Golang codebase and making targeted integrations. Willing to learn systems you didn't build.
• Front-End Awareness: Familiar with HTML and JavaScript at a level sufficient to make UI adjustments confidently and without breaking things.
• Documentation Discipline: Takes pride in clear, accurate, and useful written documentation. Understands that good docs are part of good software.
• Process Thinker: Able to observe a workflow, map it clearly, and communicate it to both technical and non-technical audiences. Detail-oriented with administrative and interdepartmental work.
• Clear Communicator: Able to explain a technical restraint to someone who does not write code and a business requirement to someone who does. Keeps stakeholders informed without over-communicating, and flagging to the team when projects are unclear or blocked.
• Exposure to web development (HTML, Javascript) and familiarity with webhooks to GO codebases.
• Experience or coursework in software integrating with external APIs at scale: REST, GraphQL, webhooks, or similar.
• Familiarity with workflow management and communicating business-related decisions with various departments.
• Experience in a small team wearing multiple hats and contributing proactively rather than reactively.
• Currently enrolled in a Computer Science, Software Engineering, Information or Business Technology, or related co-op program. Practical experience and demonstrated ability are valued alongside credentials.

Responsibilities

• Platform Ownership: Become an SME (subject-matter expert) in an appropriate company software, and leverage that to field integrations and workflows for the company via native admin elements.
• Ticket Support & Administrative Adjustments: Work through daily tickets requiring configuration changes, data corrections, and administrative updates across internal platforms.
• Documentation Management: Use your day-to-day experience to create, maintain, and improve software documentation — covering processes, integrations, and internal tools — so the team can build and operate with clarity.
• Workflow Mapping: Outline and present workflow diagrams for operational processes and ticket resolutions, helping stakeholders and team members understand how systems and procedures connect across APIs, codebases, and disparate softwares.
• Collaboration and Team Support: Identify daily tasks to contribute to across the team, supporting ongoing projects and filling gaps where help is needed most.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed