Systems Network Administrator I/Service Desk Support

Leidos•Laurel, MD

22h•Onsite

About The Position

Leidos has an exciting opportunity for a Systems Network Administrator to join their National Security Sector’s Cyber & Analytics Business Area (CABA). The team is at the cutting edge of Security Engineering, Computer Network Operations (CNO), Mission Software, SIGINT, and advanced analytics—delivering solutions that directly support critical national security missions. This role is for someone looking for meaningful work, a collaborative team environment, and opportunities to grow their technical skills. In this role, you’ll be a key part of a small, high-performing team supporting enterprise IT systems and end users. You’ll support the implementation, troubleshooting, and maintenance of IT systems, manage and monitor client/server, storage, and network environments, and provide Tier 1 (Help Desk) and Tier 2 (escalation) support. You will troubleshoot system issues and apply patches, updates, and configuration changes, manage user accounts, password resets, VPN access, and PKI-related tasks, and configure and maintain Windows, Linux, and UNIX systems. You will also support virtualized and storage environments, document processes, SOPs, and troubleshooting procedures, and contribute to reports and technical deliverables. Additionally, you will use ticketing systems and internal tools to track and resolve issues. You’ll also provide hands-on support to users both at headquarters and across the enterprise—delivering excellent customer service while managing multiple priorities.

Requirements

5+ years of experience as a Systems Administrator (or similar role)
Bachelor’s degree in a technical field (Experience can be used in lieu of degree)
Active TS/SCI with Polygraph (required)
CompTIA Security+ (current) or one of the following accepted certifications: CompTIA Security+, Microsoft Technology Associate (MTA-IT Infrastructure), MCSA – Desktop (Windows 7 or Windows 8), MCITP – Windows Client (Desktop Support or Desktop Administrator)

Responsibilities

Support the implementation, troubleshooting, and maintenance of IT systems
Manage and monitor client/server, storage, and network environments
Provide Tier 1 (Help Desk) and Tier 2 (escalation) support
Troubleshoot system issues and apply patches, updates, and configuration changes
Manage user accounts, password resets, VPN access, and PKI-related tasks
Configure and maintain Windows, Linux, and UNIX systems
Support virtualized and storage environments
Document processes, SOPs, and troubleshooting procedures
Contribute to reports and technical deliverables
Use ticketing systems and internal tools to track and resolve issues
Provide hands-on support to users both at headquarters and across the enterprise
Deliver excellent customer service while managing multiple priorities