Systems Manager - Service Delivery Manager - IT BSD
About The Position
The Service Delivery Manager (SDM) is responsible for leading a team to ensure that value is achieved as anticipated from the outsourced relationships under management. In particular, the SDM ensures that the overall services are delivered as stated in the agreement, that the service levels for outsourced services/functions are maintained and continually improved, and that any problems with the day-to-day delivery of services performed by suppliers(s) are minimized. This includes performing regular performance reviews, monitoring service level and service management issues, and developing new/ amended SLAs and metrics as needed. Furthermore, this position oversees planning and forecasting of outsourced service consumption, quality of service across services. The Service Delivery Manager is responsible for ensuring Con Edison satisfaction with the IT services delivered and ensures that it transforms to the optimum business value to the business organizations supported. The Service Delivery Manager works closely with various IT stakeholders including "ITIL Service Management" process owners, the IT Vendor Management Office, architects and other stakeholders to ensure compliance with Con Edison strategy, policies and standards for the entire lifecycle of the services delivered. This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.
Requirements
- Support or implementation experience with Oracle Human Capital Management or Oracle Financials is preferred.
Responsibilities
- Ensures that the overall services are delivered as stated in the agreement.
- Ensures that the service levels for outsourced services/functions are maintained and continually improved.
- Minimizes problems with the day-to-day delivery of services performed by suppliers(s).
- Performs regular performance reviews.
- Monitors service level and service management issues.
- Develops new/ amended SLAs and metrics as needed.
- Oversees planning and forecasting of outsourced service consumption.
- Oversees quality of service across services.
- Ensures Con Edison satisfaction with the IT services delivered.
- Ensures that IT services transform to the optimum business value to the business organizations supported.
- Works closely with various IT stakeholders including "ITIL Service Management" process owners, the IT Vendor Management Office, architects and other stakeholders to ensure compliance with Con Edison strategy, policies and standards for the entire lifecycle of the services delivered.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
