Systems Manager, ETS Service Management Office
About The Position
The Systems Manager, ETS Service Management Office is responsible for the strategy, governance, and execution of Con Edison's IT Service Management (ITSM) capabilities and the ServiceNow platform. This role leads ITSM, CMDB, ITOM, and platform workflows to ensure they are accurate, intuitive, scalable, and compliant. A core focus of this position is improving CMDB and asset data accuracy, enabling user-friendly and agentic workflows, and advancing ServiceNow as a trusted, enterprise service platform. The role also leads AssureOps, the function accountable for migrating code and configuration to production in support of change management and segregation of duties, with a future vision to automate deployments. This role partners closely with operations, infrastructure, product, security, and delivery teams to improve platform quality, operational efficiency, and automation maturity.
Requirements
- Experience with IT Service Management (ITSM) capabilities.
- Experience with the ServiceNow platform.
- Experience with CMDB and asset data management.
- Experience with ITOM (IT Operations Management).
- Experience with platform workflows.
- Experience with change management.
- Experience with segregation of duties.
- Experience with automation.
- Experience partnering with operations, infrastructure, product, security, and delivery teams.
Nice To Haves
- Future vision to automate deployments.
Responsibilities
- Strategy, governance, and execution of ITSM capabilities and the ServiceNow platform.
- Leading ITSM, CMDB, ITOM, and platform workflows.
- Improving CMDB and asset data accuracy.
- Enabling user-friendly and agentic workflows.
- Advancing ServiceNow as a trusted, enterprise service platform.
- Leading AssureOps for migrating code and configuration to production.
- Partnering with operations, infrastructure, product, security, and delivery teams.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
