Systems Management Manager - Remote

UnitedHealth Group•Eden Prairie, MN

8d•$91,700 - $163,700•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. We are seeking an experienced Business Applications Manager with expertise in document management applications. The manager will oversee daily tasks and activities of a team that is responsible for translating business requirements into technical system specifications and implementing those solutions. The manager will work closely with stakeholders, business analysts, vendors, and end users to resolve complex issues, deliver sustainable enhancements, coordinate testing and releases, and maintain or improve operational efficiency. This role will also be responsible for driving the strategic roadmap, ensuring the supported platforms remain stable, secure, and aligned with enterprise goals. This role blends leadership, technical oversight, and stakeholder collaboration to optimize system performance, deliver key initiatives, and support our mission of powering innovative, consumer focused healthcare solutions You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience in information technology, business analysis or related field working with system-wide business applications
2+ years of experience as a people leader/manager

Nice To Haves

Demonstrated knowledge of document management platforms such as OnBase
Demonstrated knowledge of data and application archival platforms such as DataArk
Experience delivering and supporting enterprise-scale implementations for Fortune 100 or comparably complex global organizations
Hands-on experience in production application support, including incident management, problem management, change management, release management, and operational support
Proven ability to assess issues across application, configuration, integration, data, infrastructure, and user-process layers and coordinate resolution with the appropriate teams
Experience supporting application enhancements, deployments, patches, upgrades, integrations, and production validation
Demonstrated collaboration, analytical thinking, and structured problem-solving skills
Demonstrated ability to work effectively with business stakeholders, product owners, architects, developers, infrastructure teams, end users, and external vendors
Demonstrated excellent verbal and written communication skills, including the ability to communicate technical issues, business impacts, risks, and resolution plans clearly
Ownership, accountability, prioritization, and customer-service mindset in a fast-paced enterprise environment
Proven ability to manage multiple priorities and drive issues to closure with appropriate urgency and attention to detail

Responsibilities

Direct and provide L2/L3 production support for document management applications and various other data and application archival solutions, including incident, service request, problem, and change management activities
Monitor application health and performance; investigate production issues; restore services within agreed service levels; and provide clear, timely stakeholder communication
Perform detailed root cause analysis for recurring or high-impact incidents and implement corrective and preventive actions
Gather and analyze business requirements, assess application impacts, contribute to solution design, and translate business needs into sustainable technical and functional outcomes
Coordinate User Acceptance Testing (UAT), defect resolution, release validation, implementation readiness, and post-production verification
Partner with application analysts, customer and vendors on upgrades, integrations, patches, configuration changes, and enhancement releases
Manage application configuration, data quality, user access, roles, security, reports, workflows, and operational controls in accordance with enterprise standards
Create and maintain runbooks, standard operating procedures, knowledge articles, system documentation, support metrics, and troubleshooting guides
Identify opportunities for automation, AI-enabled operations, monitoring improvements, and process optimization to strengthen reliability and user experience
Participate in an enterprise support model, including planned releases, critical incident response, and after-hours support when required
Supervise team and their day-to-day activities, including providing on-going coaching and conducting formal performance reviews as part of the system-wide process
May be responsible to provide input and development into department's overall budget and manage to the developed budget for the team
May prepare technical reports by collecting, analyzing, and summarizing information and trends
Partners with key internal groups, as well as with external partners and vendors
Follow incident, change and release management processes
Serve as escalation point for customers and internal IT teams and may provide on-call support outside of regular business hours
May manage large, complex, high visibility projects by developing project plans and monitoring performance
Prioritize initiatives based on business needs and requirements
Monitor and create reports on project progress. Estimate time and resource requirements to fulfill work requests and, if needed, recommend alternate solutions