Systems Management Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

3d•$72,800 - $130,000•Remote

About The Position

This role encompasses monitoring and operating computer and peripheral equipment, as well as reviewing, analyzing, and modifying programming systems—including encoding, testing, debugging, and installing software for large-scale computer environments. Responsibilities include evaluating system specifications, input/output processes, and hardware/software compatibility parameters. The position requires expertise in systems programming, operating software applications, consulting on complex projects or existing applications, ensuring timely completion of scheduled jobs, and maintaining overall operating system health. Additional duties involve overseeing the health of IT environments, facilitating the resolution of high-severity incidents to enhance service availability and continuity, and developing processes focused on rapid service restoration after incidents. The role also includes documenting hardware, application, and facility issues, taking corrective actions as needed, and providing operational support for Facets systems both post-go-live and during pre-go-live activities such as environment setup, job scheduling, and dependency management.

Requirements

3+ years of experience with facets configurations and UI familiarity
3+ years of experience with SQL/SQL Server for data validation and troubleshooting
2+ years of experience with job scheduling and monitoring tools (Hangfire, SSIS)
2+ years of experience with cloud technologies (Azure Blob storage)
2+ years of experience troubleshooting web services/APIs (requests, responses, authentication)
United States Citizenship
If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Nice To Haves

Bachelor’s degree in Information Technology, Computer Engineering or related field
2+ years of experience supporting Facets in production and pre-production environments
2+ years of experience with SSIS package development and scheduling best practices
1+ years of experience with Azure DevOps, CI/CD pipelines, and work item tracking
1+ years of experience with scripting/automation (PowerShell, Python) for operational tasks
1+ years of healthcare payer domain concepts (claims, eligibility, EDI)
1+ years of working in an on-call rotation and with ITSM processes (Incident, Problem, Change)
1+ years of experience with API monitoring and distributed tracing patterns

Responsibilities

Monitor Facets application jobs, Hangfire dashboard, and related dependencies
Perform triage and escalate system issues promptly to appropriate teams
Support file movement, environment configuration, and job scheduling (Hangfire, SSIS)
Utilize SQL/SQL Server for data validation and troubleshooting
Debug and handle web service/API calls and responses
Monitor cloud resources (e.g., Azure Blob storage) and Application Insights for performance
Participate in on-call rotation and provide proactive support
Document processes and communicate effectively with stakeholders