SYSTEMS/LAN ADMINISTRATOR

Arizona Department of Administration • Phoenix, AZ

2d • Onsite

About The Position

The DEPARTMENT OF EMERGENCY & MILITARY AFFAIRS (DEMA), led by the Adjutant General, provides emergency management and military capabilities to the citizens of Arizona and the nation. The Emergency Management Division consists of three sections—Operations, Preparedness, and Financial Administration. Each section works collaboratively across the agency and with external partners to manage emergency responses and reduce the impacts of disasters. Additionally, DEMA is the headquarters for the Arizona National Guard, the primary combat reserve of the United States Military. The Arizona Army and Air National Guard provide military forces and equipment to accomplish community, state, and federal missions.

The Systems/LAN Administrator processes, documents, and coordinates resolution of trouble calls with the help desk. This position administers server infrastructure, implements software patches, security fixes, and tests and validates modified system configurations. Ensures compliance with standards for systems software and documentation. Additionally, this position monitors system reliability and availability.

Actively participates in promoting a continuous improvement of workplace culture, through the use of teamwork, root cause problem solving, standard operating procedures, and review of performance metrics.

Requirements

• Knowledge of a variety of operating systems (ex. Windows OS.) on desktop and server
• Knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
• Knowledge of customer service and support principles and methods used to deliver a wide range of customer support services
• Knowledge of system software, hardware and networking and how they all interconnect / work together
• Knowledge of computer and Server equipment and assigned system software
• Knowledge of computer systems installed in customer organizations along with the customer's automation needs to participate in the planning and delivery of a full range of IT customer support services
• Intermediate troubleshooting skills
• Developing and writing technical documentation
• Installing and repairing PC hardware and software
• Performing basic maintenance and repair of servers
• Building strong relationships inside and outside the organization
• Prioritizing and planning work activities, setting goals and objectives, and using time efficiently
• Communicating activities and results as appropriate
• Strong customer service skills
• Excellent interpersonal, written and oral communication skills
• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Work within guidelines of established methods; obtains, clarifies, and provides information within established parameters and guidance
• Regularly participates in reviews of assigned and completed tasks
• Must be a US citizen.
• Must currently possess an active IAT II certification, such as a CompTIA Security+ certification, or be able to obtain one within 6 months of hiring (see DoDD 8570 and DoDD 8140).

Nice To Haves

• Certifications with Vmware, Microsoft Windows Server/Azure.

Responsibilities

• Conducts daily analysis of all servers, identifies and characterizes incidents, generates incident reports, and investigates suspicious activity on all servers.
• Responsible for backup and validation of backups on all servers.
• Troubleshoot and isolate server issues (Hardware and Software), and work to resolve with all necessary parties required (Server Hardware and Software manufacturers).
• Monitors, supports, and maintains server-hosted services and applications within the environment, including standard infrastructure services, cybersecurity applications, and end user applications.
• Performs server builds, including physical installation and configuration, network-based imaging, and template deployment.
• Responsible for the lifecycle of servers within the environment from initial build to decommissioning.
• Provides advanced level troubleshooting to uncover the specific functional problem of any issue escalated from Service Desk Analysts and customers.
• Provide answers to complex technical questions not resolved by other Service Desk Analysts.
• Document, update and communicate internal processes changes to team as required.
• Provide updates and/or steps for problem resolution to other Service Desk Analysts.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Paid Parental Leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed