LAN Administrator Intermediate

State of Indiana•Indianapolis, IN

2d•Onsite

About The Position

The Indiana Office of Technology (IOT) provides cost-effective, secure, consistent, reliable enterprise-technology services to its partner agencies to better serve the Hoosier taxpayer. IOT acts as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation. The LAN Administrator Intermediate provides desktop and software support for all state agencies. This role involves loading approved software, backing up and restoring data, ensuring optimal equipment performance, assisting with equipment relocations, and maintaining network connectivity. Issues unresolved by the LAN Administrator Intermediate are escalated to a Senior Technician for Tier 3 Support.

Requirements

Specialized knowledge of network operating systems, designs, and protocols.
Specialized knowledge of local area network concepts.
Advanced knowledge of computer programming including computer languages, database design, work process charting and testing of programs.
Specialized knowledge of technology equipment including operating characteristics and limitations.
Working knowledge of operating systems and networking protocols.
Working knowledge of distributed systems management software.
Ability to read and understand complicated technical manuals on hardware, software, LAN design and administration along with effective communication skills.
Ability to perform essential functions with or without reasonable accommodation.
At least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role.

Responsibilities

Install Windows OS, software applications, and Microsoft updates on all devices.
Process and update Job Orders from the Inventory Database for accuracy.
Return devices back to stock for redeployment and remove devices from Active Directory to update billing records.
Receive, transport, and ship devices to office locations throughout the state and maintain inventory database records.
Maintain loaner pool, immediate response pool, and vaccination center equipment for immediate re-deployment.
Maintain warranty certifications.
Perform hardware break/fix on devices covered under warranty.
Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians.
Maintain inventory stock by ensuring inventory is neat and organized and keeping accurate inventory records.
Provide on-site support to personnel who need assistance.
Communicate directly with Dispatch, Tier 3 Support, Software Distribution, and Security Team for device support with Mail Orders, Imaging, Software Applications and support of International Travel devices.
Provide support for Deployment Room staff.
Provide support to PC Refresh Project Managers.
Perform new asset (device) uploads in the inventory database.
Provide back-up to LAN Administrator Manager while out of the office.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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