Systems Integrator

Arcfield•Chantilly, VA

13d

About The Position

The Systems Integrator will work closely with the Technology Services, Learning Program, and Program Management Office (PMO) teams to advance the administrative requirements of the Sponsors' learning system/platform.

Requirements

Must possess and maintain a TS/SCI clearance with Polygraph.
A degree (or equivalent experience) in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline.
Experience triaging and responding to Tier 1 help desk support tickets, demonstrating the ability to troubleshoot and resolve technical issues by analyzing problems, identifying root causes, and providing clear, concise explanations of technical concepts and solutions.
Ability to establish functional and technical specifications, resolve software interface problems, and ensure integration of the entire system or subsystem.
Strong technical understanding of the relationships, dependencies, and requirements of hardware and software components.

Nice To Haves

Familiarity with Agile methodologies (e.g., Scrum) and experience as a Scrum Master.
Experience with content management concepts, methodologies, and Content Management System (CMS) tools.
Ability to gain elevated system permissions (System Administration).

Responsibilities

Provide technical support for the learning management system
Serve as the primary point of contact for learning system-related issues by providing Tier 1 support and escalating or resolving more complex Tier 2 issues, as appropriate.
Perform bulk operations, such as credit submissions and user enrollments
Manage role-based access control and user permissions within the learning system
Manage organizational spaces, including vault ownership and custodian responsibilities
Provide Scrum Master support for applications, as needed
Serve as a backup support resource for applications when the primary support staff are unavailable