Systems Integrator IV

City of Minneapolis•Minneapolis, MN

2d•Onsite

About The Position

Provide technical support for computer systems and software ensuring system efficiency, solving user problems, engaging in systems planning, etc. in the assigned area. This position currently works on-site only. The City of Minneapolis does not sponsor applicants for work visas.

Requirements

Bachelors Degree in Computer Science or equivalent specialized training
Four years of relevant computer experience providing PC support
Power Limited Technician

Nice To Haves

Excellent knowledge of computer systems and software used in the assigned area.
Knowledge of database administration tasks, roles and responsibilities.
Knowledge of network connectivity, security configuration and access control roles and responsibilities.
Knowledge of City and departmental policies and procedures.
Strong verbal and written communications skills, good organizational skills and good analytical skills.
Good troubleshooting and problem-solving skills.
Strong customer service orientation, including a strong sense of urgency
Ability to conduct training.
Ability to test and document any changes/modifications made to the system.
Ability to prioritize multiple projects with varying requirements and deadlines.

Responsibilities

Investigate and make determinations and recommendation of hardware and software to deal with business problems.
Coordinate major application change over efforts
Program tools, utilities, and web modules.
Provide support to users by assisting with hardware and software problems.
Provide support with printer, imager and other specialized computer support equipment.
Provide technical guidance on a variety of systems and tools needed to accomplish our work
Specify the interface design between two pieces of hardware to ensure compatibility and usefulness.
Add, update and delete users from system or delegate these tasks as required.
Assist in maintenance of software and hardware.
Assist in monitoring PARCS (Parking Access and Revenue Control Systems) for alarms, communication status and other issues.
Troubleshoot and repair PARCS equipment, printers, displays and keyboards, computers and other related equipment.
Perform installations of all communications equipment used in on or off-street parking equipment.
May assist with the preparation of requests for proposals.
Prepare training materials and provide training and education to users.