Systems Integration Specialist
About The Position
The Systems Integration Specialist acts as a liaison between clients and the System Project Manager, supporting onboarding and maintenance requirements for new and existing clients. This onsite role is based at an NRI facility in Fontana, Los Angeles, or Henderson, Nevada. Success involves delivering secure, efficient integration projects that meet client requirements, minimize errors and downtime, improve productivity, and support organizational objectives. The specialist collaborates with clients and cross-functional teams, promotes reliable systems and positive end-user feedback, and proactively identifies integration improvements. The role also supports project coordination, Statements of Work, billing flow, client service, brand standards, and helpdesk assistance. The position requires communicating and providing direction to team members, with occasional persuasion, influence, and negotiation.
Requirements
- High school diploma.
- At least 1 year of experience in customer service and integration.
- At least 1 year of experience with Aspire or similar warehouse processes.
- Familiarity with Office 365 software, including Word, Outlook, and Excel.
- Excellent Office 365 skills.
- Ability to understand and interpret customer needs and provide excellent service.
- Ability to communicate openly, helpfully, and engagingly and build relationships across departments.
- Ability to take personal accountability and ownership of solutions or obstacles.
- Must live up to NRI Leadership principles.
Responsibilities
- Collaborate daily with the Client Project team to onboard new clients and facilitate smooth system integration.
- Assist with startup or development needs for new and existing client accounts.
- Serve as a liaison between clients and the IT team and assist with project management.
- Provide feedback on system needs and proactively recommend process changes.
- Handle client interactions, evaluate inquiries, and provide appropriate assistance.
- Review ERP documentation and system integration field mapping.
- Manage end-to-end testing for each new system integration.
- Assist with Statements of Work (SOWs), working with clients and internal teams to define scope, manage the SOW, and report progress.
- Ensure billing flows through all levels for the SOW.
- Coordinate with the Product Owner to schedule SOWs within sprints and meet completion dates.
- Manage project progress, adapt work as needed, ensure deadlines are met, conduct project reviews, and create detailed reports.
- Maintain continuous progress and needs feedback with clients and IT.
- Maintain and communicate brand standards and ensure internal and external adherence.
- Provide professional advice, information, or direction to team members in Management, Operations, and Client Service.
- Assist with helpdesk support by providing guidance, troubleshooting, and solutions to client issues.
- Provide professional, friendly customer service to end users inside and outside the organization.
- Provide support for ad hoc client testing.
Benefits
- Staff purchase program.
- Staff benefits plan with a choice of benefits.
- Flexible and fun work environment.
- Internal growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
