Systems Integration Senior Analyst

Cox Communications•Atlanta, GA

9d•Remote

About The Position

Dealertrack, a Cox Automotive Brand, is seeking a Senior Systems Integration Analyst to join our Business Operations team. The Senior Systems Integration Analyst serves as a strategic technical leader responsible for architecting, guiding, and executing complex integrations with external lender partners across the Dealertrack ecosystem. This role is critical in delivering seamless partner onboarding, driving technical excellence in conversions and upgrades, and serving as the primary escalation point for high impact enterprise initiatives. The Senior Analyst partners closely with engineering, product, operations, and external stakeholders to ensure integrations are delivered with precision, reliability, and exceptional customer experience.

Requirements

Bachelor’s degree in a related discipline and 4 years experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field.
Experience supporting or integrating API-based systems and services.
Strong understanding of project management methodologies and tools.
Excellent communication skills with the ability to articulate technical concepts to non-technical audiences.
Proven experience managing complex integrations, enterprise partners, and cross-functional initiatives.
Exceptional critical thinking, troubleshooting ability, and attention to detail.
Demonstrated ability to operate in a dynamic environment with shifting priorities.
Strong organizational, decision-making, and time-management skills.
Ability to balance high-volume workload with quality and accuracy.
Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

Bachelor’s degree in an IT‑related field
Knowledge of XML/JSON, REST/SOAP APIs, OAuth, Certificate management, HTTPS, SFTP, and/or firewall policies.
Exposure to software engineering practices or prior hands-on engineering experience is a plus.
Experience with Splunk, GitHub, Visual Studio or similar tools.
Experience in strategic planning and change management.

Responsibilities

Lead planning, architecture discussions, and execution of complex integrations with external lender partners on the Dealertrack platform.
Serve as the senior technical liaison for high‑visibility partner implementations and platform migrations.
Provide advanced pre‑sales technical consultation to support solution design and ensure alignment with Dealertrack capabilities and partner requirements.
Coordinate, manage, and track all project deliverables using internal tools such as Salesforce and Rally.
Oversee upgrades, conversions, and large-scale partner transitions, ensuring minimal disruption and high-quality outcomes.
Own escalated issues end-to-end, ensuring cross-functional alignment, timely updates, and complete resolution.
Guide and coordinate cross-functional teams—including Engineering, Product, and Support—to execute strategic partner initiatives.
Maintain strong relationships with engineering teams to prioritize fixes, enhancements, and production support needs.
Maintain expertise in Dealertrack products, integration frameworks, and support protocols.
Identify and champion process improvements to reduce service issues, accelerate timelines, and improve partner experience.
Contribute to best practices, documentation, and standards for integration and support workflows.
Support production deployments, partner cutovers, and critical outages as needed, including off-hours and on-call coverage.
Mentor and provide technical guidance to systems integration analysts across the team.