Systems Integration Analyst II (Admin Center - Traverse City, Mi)

4Front Credit Union•Traverse City, MI

4h•Onsite

About The Position

The Systems Integration Analyst II supports organizational efficiency and system reliability by maintaining application integrations, automating business processes, and ensuring data moves securely and effectively across the technology ecosystem. This role serves as a key technical resource responsible for application support, vendor coordination, system connectivity, and lightweight development efforts that improve operational effectiveness and user experience. The position works closely with Information Technology, business units, and third-party vendors to support application stability, integration performance, and ongoing technology enhancements. Through technical expertise, collaboration, and problem-solving, this role helps ensure technology platforms operate reliably and work together seamlessly to support organizational goals.

Requirements

3–5+ years of experience in application support, systems integration, automation, development support, or related Information Technology roles required.
Strong troubleshooting and analytical abilities with a focus on application support and issue resolution
Strong understanding of systems integration concepts including APIs, file transfers, and data exchange processes
Experience working with vendor-hosted applications and third-party technology platforms
Experience with scripting, automation, and lightweight development solutions
Familiarity with REST/SOAP APIs, JSON/XML, and file-based integrations
Understanding of software development principles and maintainable coding practices
Ability to read and interpret technical documentation, API specifications, and system requirements
Strong communication and collaboration skills across technical and non-technical teams
Ability to manage multiple priorities in a fast-paced support environment
Willingness to learn new systems, technologies, and vendor platforms continuously
Adherence to organizational policies related to: Information Security and Cybersecurity Standards, Data Privacy and Confidentiality Requirements, Technology Governance and Operational Controls, Vendor Management and Risk Management Standards, Applicable financial institution regulations and organizational policies.

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, or related field preferred.
Experience supporting vendor-hosted applications, SaaS platforms, or financial services environments preferred.

Responsibilities

Serve as a primary resource for application support, troubleshooting, and issue resolution
Coordinate with vendors to investigate, resolve, and prevent application-related issues
Monitor system performance, alerts, logs, and operational health indicators
Support application upgrades, patches, enhancements, and release testing activities
Assist with validation and user acceptance testing of system changes and updates
Identify opportunities to improve system stability, usability, and operational efficiency through configuration and automation improvements
Support system integrations through APIs, file transfers, vendor-managed interfaces, and data exchange processes
Maintain reliable connectivity between applications, vendors, and business systems
Troubleshoot integration failures, data flow interruptions, and interface-related issues
Document integration workflows, system dependencies, and interface requirements
Assist with implementation and maintenance of integration solutions that support operational needs
Promote secure, reliable, and efficient movement of information across technology platforms
Develop and maintain lightweight applications, automation solutions, widgets, and scripts that support business operations
Support automation initiatives that reduce manual effort and improve workflow efficiency
Enhance existing scripts, integrations, APIs, and web-based components used throughout the organization
Assist with development and maintenance of technical solutions that improve usability and operational effectiveness
Support implementation of technology enhancements that streamline business processes and improve employee experiences
Extract, validate, and deliver data files that support reporting and Business Intelligence needs
Assist with troubleshooting data flow issues between applications, integrations, and reporting systems
Support accuracy, consistency, and reliability of operational and reporting data
Collaborate with Business Intelligence and operational teams to address data-related concerns and requirements
Help maintain documentation related to data exchanges, reporting processes, and system dependencies
Build collaborative relationships with technology vendors, support providers, and business partners
Coordinate vendor communications related to application support, issue resolution, upgrades, and enhancements
Support vendor-managed implementations and technology initiatives as assigned
Assist with evaluating system functionality, vendor recommendations, and enhancement opportunities
Promote effective communication between vendors, Information Technology teams, and business stakeholders
Maintain documentation related to applications, integrations, automation workflows, and support processes
Ensure technical procedures and system dependencies are accurately documented and accessible
Assist with development of support materials, operational documentation, and knowledge-sharing resources
Promote consistency and continuity through strong documentation practices
Manage multiple priorities, incidents, projects, and support activities effectively
Maintain strong organization, attention to detail, and technical problem-solving skills
Communicate technical issues, risks, and recommendations clearly to both technical and non-technical audiences
Support continuous improvement of application support, integration management, and technology operations
Contribute positively to team collaboration, service excellence, and organizational success