Systems Installation Training Coordinator

Teknion•Toronto, ON

40d•CA$65,650 - CA$82,050•Onsite

About The Position

This position is responsible for developing, coordinating and delivering comprehensive systems furniture installation training programs for installers and customers across North America. This role dynamically supports the Training and Service Department, balances instructional responsibilities with field installation support, warranty/claims resolutions and continuous improvement of product documentation.

Requirements

High school Diploma or equivalent
Strong mechanical aptitude with a minimum of 5 years’ experience in furniture installation
Excellent customer service skills
Excellent oral & written communication skills and strong organizational and time management skills
Computer literate with proficiency in Microsoft Office (Excel, Word, PowerPoint)
Must be willing and able to travel into the United States and Canada, with occasional international trips
Must be willing and able to travel on short notice and occasionally for extended periods of time.

Responsibilities

Create and update training materials, video scripts, presentations and learning assessments for new product launches and existing product updates.
Collaborate with Managers, Engineers and Designers to design, order and finalize training setups.
Supervise mock-up installations, report product issues and ensure proper storage and transportation of products.
Conduct in-class and practical training sessions at the various training facilities throughout the United States and Canada.
Manage and coordinate training This includes; registering participants, preparing and arranging for translation of documents, as well as arranging and collecting payments.
Coordinate contract services for product packaging, crate building and logistics, order and distribute training materials (handouts, name tags…) and arranging catering if required.
Assess and grade installer performance against certification Process photo IDs, generate electronic ID cards, issue certificates and maintain an up-to-date database.
Create and publish the Teknion Installation Support (TIS) e-Newsletter.
Arrange and deliver custom on-site or corporate facility training sessions.
Provide remote as well as on-site technical support to resolve any issues or challenges.
Support the customer service and claims teams as required by answering questions, verifying information and addressing warranty issues.
Conduct, investigate and properly document on-site inspections, and prepare the necessary reports for the relevant business units.
Collaborate with Design, Engineering and Quality departments to track and ensure any issues are resolved in a timely manner.