Installation Coordinator
About The Position
The HVAC Installation Coordinator will oversee the daily coordination of residential HVAC installations from the time a job is sold until it is completed. This role involves working closely with customers, installers, field leadership, sales, logistics, and support departments to ensure installations are scheduled efficiently, completed accurately, and provide an exceptional customer experience. The company has proudly served the Dayton area since 1969 and has expanded to Columbus, Cincinnati, and Northern Kentucky. Logan Services emphasizes teamwork, continuous improvement, and putting people first, offering opportunities for learning, growth, and impact.
Requirements
- Highly organized
- Detail-oriented
- Able to manage multiple priorities in a fast-paced environment
- Communicate confidently with customers and internal teams
- Remain composed under pressure
- Take pride in solving problems
- 1–3 years of customer service, scheduling, operations, or administrative experience
- Strong computer skills, including Microsoft Outlook, Excel, and Word
- Excellent organizational, time management, and communication skills
- Ability to adapt to changing priorities while maintaining accuracy and professionalism
Nice To Haves
- Experience in HVAC, home services, construction, or scheduling
Responsibilities
- Coordinate daily installation schedules to maximize efficiency, profitability, and customer satisfaction.
- Serve as the primary point of contact for customers before, during, and after installation, resolving concerns professionally and promptly.
- Communicate and collaborate with installers, field supervisors, sales, logistics, and customer experience teams to keep projects on track.
- Maintain accurate customer records and process installation paperwork, payments, permits, and required documentation.
- Coordinate gas line installations from scheduling through completion.
- Monitor outstanding permits and customer balances while partnering with Accounts Receivable as needed.
- Assist with installer scheduling, Saturday availability, approved time-off requests, and weekly payroll verification.
- Provide administrative and technical support related to ServiceTitan, Wells Fargo, Synchrony, and internal processes.
- Identify opportunities to improve scheduling efficiency and support operational projects as assigned.
- Share after-hours scheduling responsibilities through a rotating on-call schedule (one week approximately every two months).
Benefits
- Competitive Pay
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Voluntary life insurance
- 100% company-paid group term life coverage
- 100% company-paid AD&D coverage
- PTO, increasing with tenure
- 24 hours of sick time
- Traditional 401(k) with a 4% company match
- Roth contribution option
- Bonus opportunities tied to individual and company performance
- Profit sharing opportunities tied to individual and company performance
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
