System Implementation Intern

JD.com•Fontana, CA

1d•$20 - $25•Onsite

About The Position

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one. The JD Young (JDY) Internship Program is designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.

Requirements

System Implementation and Configuration
Requirement Alignment and Solution Design
Testing and Go-Live Support
Training and Documentation Management
System Optimization and Iteration
Cross-Department Collaboration and Risk Management

Responsibilities

Complete system deployment, parameter configuration, and functional debugging based on customer requirements and business processes.
Resolve technical issues during implementation, ensure system alignment with business scenarios, and guarantee on-time project delivery.
Collaborate with sales, R&D, and business departments to participate in pre-sales research and requirement analysis.
Write BRD (Business Requirement Document) and design system integration solutions.
Drive the transformation of requirements into implementable technical solutions, ensuring system functionality meets business objectives.
Lead the development and execution of UAT (User Acceptance Testing) test cases.
Coordinate internal and external resources for system integration and validation.
Monitor post-launch system performance, promptly address any anomalies, and ensure system stability and data accuracy.
Develop system operation manuals and training materials.
Conduct system function training for customers and internal teams, enhance user proficiency, and establish standardized documentation to support future iterations and knowledge reuse.
Collect user feedback and identify business pain points.
Analyze system performance bottlenecks, propose optimization recommendations, and drive feature upgrades.
Introduce innovative solutions aligned with industry trends to continuously improve system efficiency and user experience.
Coordinate R&D, business, and customer resources, develop project plans, and identify potential risks.
Ensure high-quality project delivery and achieve goals in cost, timeline, and customer satisfaction through progress tracking and issue resolution management.