Systems Engineering Manager - Cloud Operations (Remote)

CareFirst•Baltimore, MD

1d•Remote

About The Position

Manages a team of technical engineers responsible for the design and engineering of the organization's infrastructure. This role oversees the administration of environments across multiple on-premises data centers, cloud infrastructure, and disaster recovery systems. The primary goal is to ensure and maintain the availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. The manager ensures that hardware and software are installed and optimally configured according to vendor best practices and organizational needs. Responsibilities include monitoring system performance, providing recommendations, executing engineering tasks, creating and maintaining customer-based service level agreements, mentoring staff, and managing labor (talent retention), hardware, and software budgets.

Requirements

Bachelor's Degree in Computer Science, Information Technology or related field OR an additional 4 years of relevant work experience in lieu of a Bachelor's degree.
5 years of related professional experience.
1 year of Supervisory experience or demonstrated progressive leadership experience.
Experience and knowledge in Cloud Operations and Infrastructure.
Strong technical skills in Azure Cloud or AWS or Oracle Cloud.
Ability to handle and manage technology escalation process and keeping the team on track.
Ability to cross-functionally coordinate technical operations and issues.
Ability to present technical and non-technical information to multiple audiences.
Ability to build relationships across a variety of partner groups in a global environment.
Ability to plan and manage complex projects.
Knowledge of engineering theory and design criteria.
Proficiency with various systems engineering tools and processes.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Must be eligible to work in the U.S. without Sponsorship.

Nice To Haves

Prefer Azure Cloud.
ITIL Foundations v3.

Responsibilities

Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
Evaluates deliverables to ensure products and services meet customer expectations.
Manages the relationship with internal business units to deliver on service level agreements.
Manages performance and associate development.
Communicates frequently with vendors to understand product lifecycles.
Guides engineering teams in developing system, performance, and software specifications.
Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.