Systems Engineer

Orion Innovation • Olympia, WA

9d

About The Position

The Systems Engineer, IT Shared Services, works under the supervision of the Director of IT and serves as the primary liaison for network-related projects supporting manufacturing, quality control, and facilities/engineering teams. As the site subject matter expert on IT systems infrastructure, this role oversees day-to-day monitoring and administration of local servers, storage, and application services to maintain a secure, reliable, high-performing IT environment. The engineer provides network support to staff and resolves issues affecting site and remote operations.

The role principally manages, monitors, and optimizes network infrastructure across the Bothell site, including IT QC, manufacturing, and corporate environments. It leads system onboarding, configuration, patching, upgrades, and integrations for local, plant-wide, and corporate IT systems and solutions. The position requires experience in pharma, biotech, or healthcare environments, especially supporting systems architecture in Supply Chain, Manufacturing, and Quality System settings, and familiarity with IT/OT convergence, GMP requirements, and process automation system protocols.

Work is performed in a normal office environment and in a GMP laboratory or manufacturing processing facility. The position requires a bachelor's degree in life sciences, engineering, or technology, or at least five years of equivalent biotechnology or pharmaceutical industry experience. Candidates need at least five years of direct experience designing, implementing, and supporting enterprise IT infrastructure in regulated environments.

Requirements

• At least 5 years of direct experience designing, implementing, and supporting enterprise IT systems infrastructure, including servers, storage, virtualization, operating systems, and cloud platforms, in regulated environments.
• At least 5 years of experience in pharma, biotech, or healthcare environments is required.
• Experience supporting systems architecture within Supply Chain, Manufacturing, and Quality System settings.
• Bachelor's degree in a life sciences, engineering, or technology discipline, or at least 5 years of equivalent biotechnology or pharmaceutical industry experience.
• Proficiency supporting ITIL processes, including Incident Management, Problem Management, and Change Management, with expertise troubleshooting and resolving system-related incidents.
• Solid understanding of global Health Authority regulations, current industry practices, and guidelines for secure system architectures governing computerized systems and electronic records.
• Experience documenting system architecture, configurations, and change controls, and preparing metrics and performance reporting for audit and compliance purposes.
• Familiarity with IT/OT convergence, GMP requirements, and process automation system protocols.
• Skill integrating and supporting enterprise systems such as MES, ERP, LIMS, Validation/Test systems, QMS, and Learning Management Systems in regulated domains.
• Ability to respond to support tickets from end users and IT staff and diagnose system performance, availability, and security issues.

Nice To Haves

• Professional certification such as Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or equivalent.
• Advanced certification such as Microsoft Certified: Azure Solutions Architect Expert, VMware Certified Professional (VCP), or similar.

Responsibilities

• Manage, monitor, and optimize network infrastructure across the Bothell site, including IT QC, manufacturing, and corporate environments.
• Monitor and administer local servers, storage, and application services.
• Provide technical support and troubleshoot system-related issues across teams and site and remote operations.
• Plan, configure, and implement integrations for applications, devices, and platforms.
• Lead system onboarding, configuration, patching, upgrades, and integrations of local, plant-wide, and corporate IT systems and solutions.
• Maintain system documentation, architecture diagrams, configurations, standard operating procedures, and change controls.
• Identify and resolve system performance, security, and reliability issues proactively.
• Coordinate system activities, upgrades, and incidents with local and global teams as needed.
• Deliver training to internal teams on system best practices, security, and new functionalities.
• Prepare, schedule, and implement system maintenance plans and upgrade cycles.
• Prepare and present system performance and incident reports to IT and business leadership.
• Respond to support tickets and diagnose and resolve system performance, availability, and security issues affecting servers, desktop applications, databases, and mission-critical systems.
• Support ITIL Incident Management, Problem Management, and Change Management processes.
• Prepare metrics and performance reporting for audit and compliance purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level