Systems Engineer

Leidos•Chantilly, VA

12d•$107,900 - $195,050•Onsite

About The Position

Leidos Intelligence Group uses a wide range of capabilities in Digital Modernization, Mission Software Systems, and enabling technologies like Artificial Intelligence and Machine Learning to support our customers’ mission to defend against evolving threats around the world. Our team’s focus is ensuring our intelligence customers have the right tools, technologies, and tactics to keep pace with an ever-evolving security landscape and succeed in their pursuit to protect people and critical assets. We are seeking a Systems Engineer to support the design, integration, and sustainment of Windows-based systems within complex enclave environments. This role operates between Tier 2 support and senior engineering, serving as a key escalation point while developing deeper engineering capability. The position focuses on Windows infrastructure, including Active Directory, Group Policy, and Windows Server environments, along with integrated platforms such as Citrix, Microsoft Exchange, and Microsoft SQL Server. The engineer will support troubleshooting, system integration, and operational stability across multiple independent systems. These environments consist of separate enclaves with unique configurations and a wide range of COTS and engineering applications. Success in this role requires the ability to logically troubleshoot issues, clearly communicate findings, and collaborate closely with senior engineers to drive resolution. This is a hands-on role with strong growth expectations, providing the opportunity to develop into a more advanced systems engineering position over time.

Requirements

Foundational knowledge of Active Directory, including users, groups, organizational units, and basic administration
Ability and willingness to grow into more advanced domain concepts such as Group Policy design, creation, and troubleshooting
Working familiarity with Windows Server administration and domain-joined systems
Develop deeper understanding of system-level configuration, performance, and integration across services
Basic experience with Group Policy, including reviewing and applying existing policies
Grow into the ability to design, implement, and troubleshoot Group Policy Objects (GPOs)
Familiarity with Citrix environments, including Citrix Studio and troubleshooting user logon and machine registration issues
Develop the ability to build and manage machine catalogs, delivery groups, and maintain gold images
Experience installing and configuring software on Windows workstations
Grow into the ability to package applications using tools such as PDQ and deploy software across multiple systems in a controlled and repeatable manner
Basic experience configuring and managing print queues within Windows environments
Grow into automating and standardizing printer deployments using scripting, and managing enterprise print configurations using tools such as HP Web Jetadmin, including applying templates and security baselines across multiple MFP devices
Basic experience troubleshooting Microsoft Outlook and end-user email issues (profiles, connectivity, client performance, mailbox access)
Grow into a working administrative understanding of Microsoft Exchange, including mail flow concepts, mailbox management, and issue triage (non-architectural, operational support level)
Experience troubleshooting Windows-based systems and infrastructure issues
Strengthen problem-solving skills to independently diagnose and resolve moderately complex issues
Exposure to scripting or automation (e.g., PowerShell) for routine tasks
Expand capability to automate common administrative functions and improve operational efficiency
Ability to clearly document issues, troubleshooting steps, and resolutions
Grow into creating reusable documentation and contributing to operational knowledge bases and runbooks
Strong communication and collaboration skills when working with Tier 2 support and Senior Engineers
Develop confidence in leading troubleshooting efforts and driving issues to resolution

Responsibilities

Serve as the escalation point between Tier 2 support and the engineering team
Triage and resolve issues escalated from Tier 2, ensuring problems are logically assessed and well-understood before escalation
Work hand-in-hand with the engineering team to troubleshoot and resolve system and infrastructure issues
Provide clear, concise problem statements and supporting analysis, ensuring escalated issues are well-defined and on the right path toward resolution
Collaborate with Senior Engineers to troubleshoot complex issues and drive them through to resolution
Document troubleshooting steps and final resolutions in partnership with Senior Engineers to build shared knowledge and repeatable solutions
Continuously develop the ability to independently resolve recurring and moderately complex issues over time
Provide operational support as needed to maintain stability of Windows domain and server environments