Systems Engineer

Atlas Technica•San Francisco Bay Area, CA

36d•Hybrid

About The Position

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Systems Engineer to join our growing Support team in the San Francisco Bay Area. This is a hands-on technical and client-facing role responsible for providing IT support, systems administration, troubleshooting, and infrastructure support across Atlas Technica client environments. The Systems Engineer will work closely with other Systems Engineers, Senior Systems Engineers, Client Technology Managers, and technical teams to resolve support requests, maintain client environments, and deliver a high-quality user experience. As a hybrid role, this position will provide both remote and onsite technical support based on client and business needs throughout the San Francisco Bay Area. The successful candidate will combine strong technical troubleshooting skills with excellent communication, ownership, organization, and a customer-first approach to supporting sophisticated technology environments.

Requirements

2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
Experience supporting endpoint protection or threat-management solutions such as Sophos or similar technologies
Basic understanding of virtualization platforms such as VMware or Hyper-V
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls
Experience working within a Managed Service Provider or other multi-client IT support environment
Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
Strong troubleshooting, documentation, organization, and problem-solving skills
Ability to work effectively both independently and collaboratively within a fast-paced support environment
Ability to work a hybrid schedule within the San Francisco Bay Area and travel to local client locations as required
Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Nice To Haves

Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
Significant MSP experience, particularly with ConnectWise or similar service-management platforms
Exposure to Microsoft Azure, AWS, or other public-cloud environments
Experience with collaboration, identity, or device-management technologies such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar platforms
Experience supporting Citrix XenApp or similar virtual application technologies
Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar technologies
Experience with storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer

Responsibilities

Provide remote and onsite IT support and technical assistance to users across assigned client environments
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues
Support endpoint protection and threat-management technologies
Identify when technical issues require escalation and collaborate with Senior Systems Engineers and other technical resources through resolution
Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
Follow Atlas Technica and client security standards, technical requirements, documentation expectations, and strict change-control procedures
Communicate proactively with users and internal teams regarding issue status, resolution, risks, and follow-up
Participate in onsite infrastructure initiatives and project-related work as required