Systems Engineer

Cyber Advisors•Salt Lake City, UT

6d•$65,000 - $75,000•Hybrid

About The Position

Cyber Advisors (CA), a Salt Lake City-based IT managed services provider, is hiring an experienced Systems Engineer to support its growth and deliver customer-focused technology services. The company designs, manages, and maintains customers’ IT environments. The Systems Engineer provides primarily remote and on-site support to clients, diagnoses and resolves hardware, network, and software problems, maintains familiarity with customers’ business environments, and performs major technology platform migrations. The position is based in the Salt Lake City, Utah area and may be remote or hybrid after initial onboarding. Work hours are Monday through Friday, with occasional evenings and weekends. A valid driver’s license is required.

Requirements

At least 5 years of IT experience.
Bachelor’s degree in Computer Science or commensurate work experience.
A+, Network+, or similar IT certification; the posting also lists CompTIA A+, CompTIA Network+, CompTIA Server+, AZ900, AB900, and SC900.
Strong knowledge of TCP/IP and networking fundamentals.
Strong knowledge of Windows and macOS operating systems and server management.
Experience with network security, antivirus, and firewalls.
Broad knowledge of hypervisor technologies such as VMware and Hyper-V.
Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP.
Broad knowledge of Microsoft Office 365 administration.
Dedication to customer satisfaction and getting work right the first time.
Ability to explain complex technical concepts to non-technical audiences.
Strong troubleshooting skills across diverse environments and user populations.
Ability to identify process improvements, challenge conventional practices, adopt best practices, and pursue continuous self-improvement.
Strong verbal and written communication skills, including the ability to communicate clearly with all organizational levels and present issues, alternatives, and recommendations.
Strong technical documentation skills, including recording information in ticketing and knowledge base systems.
Ability to understand customers’ businesses, goals, objectives, strategies, and needs.
Ability to manage and prioritize multiple tasks, aggressive targets, and deadlines; self-manage work time and follow effective work procedures.
Valid driver’s license.

Responsibilities

Provide primarily remote and on-site support to clients.
Proactively anticipate, prevent, diagnose, and resolve hardware, network, and software problems.
Develop and maintain knowledge of each customer’s specific business environment.
Perform major technology platform migrations, including Exchange and Active Directory.