Systems Engineer - Dedicated

Atlas Technica•Austin, TX

30d•Onsite

About The Position

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Systems Engineer to join our growing Support team in Austin, TX. This is a hands-on technical and client-facing role providing dedicated onsite IT support within one of Atlas Technica’s client environments. The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users, troubleshooting technical issues, maintaining client technology environments, and collaborating with Systems Engineers, Senior Systems Engineers, and Client Technology Managers on escalations and technical initiatives. The successful candidate will combine strong technical troubleshooting skills with excellent communication, professionalism, ownership, and a customer-first approach. This position is 100% onsite at the assigned client office in Austin.

Requirements

2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms
Basic understanding of virtualization technologies such as VMware or Hyper-V
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
Strong troubleshooting, organization, documentation, and problem-solving skills
Ability to work effectively both independently and collaboratively within a fast-paced support environment
Ability to work onsite full-time at the assigned client office in Austin, TX
Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Nice To Haves

Experience working within a Managed Service Provider environment, particularly with ConnectWise or similar service-management platforms
Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
Exposure to Microsoft Azure, AWS, or other public-cloud environments
Experience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch
Experience supporting Citrix XenApp or similar virtual application technologies
Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms
Additional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer

Responsibilities

Provide dedicated onsite IT support and technical assistance to client users
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related technologies
Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
Troubleshoot networking, virtualization, security, and infrastructure-related issues within the assigned client environment
Escalate complex technical issues appropriately and collaborate with other Atlas Technica technical resources through resolution
Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
Follow Atlas Technica and client security standards, documentation requirements, and strict change-control procedures
Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow-up
Support onsite infrastructure, technology initiatives, and project activities as needed