Jr. Systems Engineer - Dedicated

Atlas Technica•Chicago, IL

11d•Onsite

About The Position

We are seeking a Jr. Systems Engineer – Dedicated to join our growing Support team in Chicago, IL. This is a hands-on, client-facing technical role focused on providing dedicated onsite IT support within assigned Atlas Technica client environments. The Jr. Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct user support, troubleshooting technical issues, maintaining accurate documentation, and escalating more complex issues to Systems Engineers and Senior Systems Engineers. The successful candidate will bring strong customer service, communication, responsibility, and follow-through along with a developing technical foundation. This role provides an excellent opportunity for an early-career IT professional to gain hands-on exposure to sophisticated client environments while continuing to grow their systems engineering skills.

Requirements

1+ year of relevant IT experience in desktop support, service desk, systems administration, systems engineering, or a related technical environment
Hands-on end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Experience supporting or administering Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, or Microsoft Entra ID
Foundational knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration concepts
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, wireless networking, and firewalls
Strong written and verbal communication skills with a professional, customer-focused approach
Strong responsibility, organization, documentation, and follow-through with the ability to take ownership of assigned work
Ability to work effectively both independently and collaboratively within a fast-paced support environment
Ability to work onsite within the assigned Chicago client environment and travel periodically to other client locations within the metropolitan area
Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Nice To Haves

Experience working within a Managed Service Provider or other multi-client support environment
Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
Experience with ConnectWise or similar service-management platforms
Exposure to endpoint protection solutions such as Sophos or similar technologies
Basic understanding of virtualization platforms such as VMware or Hyper-V
Experience with collaboration, identity, or device-management technologies such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar platforms

Responsibilities

Provide dedicated onsite IT support and technical assistance to client users
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Assist with basic systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
Identify when technical issues require escalation and collaborate with Systems Engineers, Senior Systems Engineers, and other technical resources through resolution
Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
Follow Atlas Technica and client security standards, documentation expectations, and strict change-control procedures
Communicate proactively with users and internal technical teams regarding issue status, resolution, and follow-up
Support onsite technology initiatives and travel periodically to other customer office locations within the Chicago metropolitan area as required