Systems Engineer

CIO Technology Solutions•Tampa, FL

6d•Onsite

About The Position

CIO Technology Solutions is a Tampa-based managed services provider serving clients across the U.S. since 2010. We prioritize security, reliability, and personal service. Our team works across a broad client base in healthcare, legal, financial services, construction, and professional services. If you do strong work and want to grow, there is a place for you here. We offer 3 weeks of PTO accrued in your first year, Simple IRA matching, regular team events, and a culture that supports professional development at every level. This role provides escalation-level technical support and maintenance for cloud-hosted and on-premises systems. You will resolve complex client issues, manage server and network infrastructure, support Microsoft 365 and Azure environments, and act as a technical lead on projects. You will work independently and as part of a team in a fast-paced MSP environment.

Requirements

Microsoft Windows Server (current 3 versions), operations and domain support
Microsoft Exchange Server (current 3 versions), operations and user support
Microsoft SQL Server (current 3 versions), server operations
Azure solutions: Intune, Entra ID, Azure Virtual Desktop, and Azure Servers
Microsoft 365 administration
VMware and Proxmox virtualization: setup, configuration, and support
Network switching, VLAN configuration, Layer 2/3 (Cisco Small Business, Aruba Instant On, HPE, Fortinet switches)
TCP/IP, SNMP, DNS, DHCP, and related protocols (Barracuda Firewalls, Fortigate Firewalls, Cisco Firewalls)
Windows desktop operating systems (current 3 versions)
Microsoft 365 application suite
Windows Server Active Directory
ConnectWise PSA and NinjaOne RMM experience a plus (Configure patching, script deployment, Automation creation, vulnerability remediation)
Server hardware: staging, component installation, and configuration
Security tooling experience preferred: Huntress (MDR, IT DR, SIEM), DUO, DNSFilter, AutoElevate PAM
Cisco IOS, QoS, IP SLA, and related features
Windows Server, Exchange, and SQL migration and version upgrades, including domain migrations
Firewall configuration: BGP configuration, UTM setup, VPN tunnel setup, alerting, and reporting
Storage systems: SAN, NAS, iSCSI
4 years of IT support experience in a managed services environment
Associate degree in Computer Technology or related field, or equivalent experience
CompTIA A+, Network+, or Security+ (or equivalent experience)

Nice To Haves

Azure Certifications (Strongly Preferred)
AZ-900 — Microsoft Azure Fundamentals
AZ-104 — Microsoft Azure Administrator
AZ-500 — Microsoft Azure Security Engineer
AZ-700 — Microsoft Azure Network Engineer
Additional Microsoft, Cisco, or VMware certifications are a plus.

Responsibilities

Provide escalation helpdesk support and resolve problems with positive client experience
Monitor and respond to requests received through the IT helpdesk
Respond to scheduled and priority service tickets; update and resolve within SLA targets
Modify system configurations, utilities, software, and hardware settings per change control procedures
Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed closure comments
Assist with onboarding new clients and new users under managed agreements
Install, test, and configure workstations, peripheral equipment, and software (staging and onsite)
Perform workstation and server hardware and software upgrades
Participate in the after-hours on-call rotation
Document unique-to-client and systemic problem resolutions for team reference
Evaluate new or existing products and software as assigned
Support and troubleshoot Microsoft Windows Server, Exchange, and SQL environments
Provide technical guidance and mentoring to junior admins and support staff
Coordinate with the project manager to define scope, objectives, and timelines
Serve as technical liaison between the project team, clients, vendors, and stakeholders
Conduct post-project evaluations to identify lessons learned