Systems Engineer

RJ Young • Madison, AL

8d

About The Position

The Systems Engineer delivers planned technical work—including deployments, refreshes, upgrades, and migrations—and provides Tier 2-level support as needed. The role emphasizes quality, validation, and clean handoffs. The engineer follows documented standards and change-management practices, communicates scope, risks, and dependencies, and creates thorough as-built documentation to support maintainability. The position requires strong customer-facing communication, clear status updates, plain-language explanations of technical outcomes, and close collaboration with senior and escalation engineers to escalate issues early, capture lessons learned, and improve standards and checklists.

The engineer handles operational tasks across networking and firewalls, switching and wireless, Windows Server and Active Directory, virtualization, and Microsoft 365. The role also includes hands-on equipment staging, building, and testing in an office or lab, following baselines and checklists, and recording results. Work is primarily in a professional office environment, providing remote support to customer environments; onsite customer visits may be required based on contract scope. The position may involve standing, bending, and lifting equipment, including carrying up to 40 pounds and racking or mounting equipment with assistance as needed.

This is a full-time position, typically Monday through Friday during business hours. Occasional evening or weekend work may be needed for maintenance windows, cutovers, or urgent events. A light on-call rotation is typically required once every few months. Occasional travel to customer sites may be needed for specific contracts, cutovers, or escalations. U.S. citizenship is required to support certain regulated customers and environments.

Requirements

• At least 5 years of IT support or implementation experience; MSP experience is preferred.
• Working knowledge of networking fundamentals and troubleshooting, including VLANs, subnetting, DHCP, and DNS.
• Experience implementing and supporting Windows Server environments and/or virtualization platforms.
• Familiarity with Microsoft 365 administration, including core admin centers and basic troubleshooting.
• Strong documentation habits and the ability to follow and maintain standards.
• Professional customer communication and a teamwork mindset.
• U.S. citizenship is required to support certain regulated customers and environments.
• Ability to lift and carry up to 40 pounds and to rack or mount equipment with assistance as needed.

Nice To Haves

• Hands-on Sophos firewall experience, including NAT, VPN, and policy changes.
• Ruckus and/or Aruba switching or wireless experience.
• VMware and/or Hyper-V experience; Scale Computing experience is a plus.
• PowerShell scripting or automation experience.
• Experience supporting Commercial and/or GCC/GCC High tenants.
• MSP experience.

Responsibilities

• Deliver planned deployments, refreshes, upgrades, and migrations, emphasizing quality, validation, and clean handoff.
• Provide Tier 2-level support as needed and escalate issues early with clear handoffs describing changes, tests, and remaining work.
• Follow documented technical standards and change-management practices, including approvals, change windows, and post-change validation.
• Communicate scope, risks, dependencies, status, and technical outcomes clearly to customers and colleagues.
• Create and maintain as-built documentation, diagrams, IP/VLAN records, and configuration notes.
• Configure and troubleshoot network fundamentals, including VLANs, basic routing, subnetting, DHCP, DNS, firewall changes, NAT, port forwards, and VPN connectivity.
• Turn up and validate switches and access points; troubleshoot PoE, VLAN tagging, Layer 2 issues, and basic wireless client issues.
• Administer Windows endpoints and servers, troubleshoot common Active Directory, domain, workstation, DNS, permissions, and share-access issues, and follow backup restore verification steps.
• Perform common VMware and/or Hyper-V virtual machine tasks, validate virtual connectivity, monitor basic storage and capacity concerns, and follow structured recovery plans.
• Use Microsoft 365 admin centers for day-to-day troubleshooting, including Exchange Online, Teams, SharePoint, OneDrive, and identity-related issues within appropriate escalation boundaries.
• Stage, rack, stack, label, patch, and test equipment in an office or lab environment; perform initial device turn-up, apply baseline configurations, and update firmware as directed.
• Validate functionality using checklists and record test results, including connectivity, VLANs, VPN, wireless, and failover where applicable.
• Maintain clear ticket updates, time entries, and complete technical notes.
• Collaborate with senior and escalation engineers, capture lessons learned, and contribute to ongoing improvement of standards and checklists.
• Attend onsite customer visits when required by contract scope, cutovers, or escalations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed