Systems Engineer

Cyber Advisors•Salt Lake City, UT

4d•Hybrid

About The Position

Cyber Advisors (CA), based in Salt Lake City, is seeking an experienced Systems Engineer to support its IT managed services business. CA provides customer-focused services for designing, managing, and maintaining clients’ IT environments. The position is based in the Salt Lake City, Utah area and may be remote or hybrid after initial onboarding is complete. The schedule is Monday through Friday, with occasional evenings and weekends. A valid driver’s license is required. The Systems Engineer provides primarily remote and on-site support to clients, proactively diagnoses and resolves hardware, network, and software problems, learns each customer’s business environment, and performs major technology platform migrations, including Exchange and Active Directory. The role calls for strong networking and operating-systems knowledge, experience with security tools, familiarity with virtualization and Windows server technologies, and strong customer service, troubleshooting, communication, documentation, and work-prioritization skills. Candidates should have a bachelor’s degree in Computer Science or equivalent work experience, an IT certification, and at least five years of IT experience. Cyber Advisors describes its culture as focused on caring for employees and their families, with team and family activities and opportunities for career advancement. The employer participates in E-Verify.

Requirements

Bachelor's degree in Computer Science or commensurate work experience.
A+, Network+, or similar IT certification; listed certifications include CompTIA A+, CompTIA Net+, CompTIA Server+, AZ900, AB900, and SC900.
At least 5 years of IT experience.
Strong knowledge of TCP/IP and networking fundamentals.
Strong knowledge of Windows and macOS operating systems and server management.
Experience with network security, antivirus, and firewalls.
Broad knowledge of hypervisor technologies, including VMware and Hyper-V.
Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP.
Broad knowledge of Microsoft Office 365 administration.
Dedication to customer satisfaction and getting work right the first time.
Strong troubleshooting skills across diverse populations and environments.
Verbal and written communication skills, including the ability to communicate clearly and concisely with all organizational levels.
Strong technical documentation skills.
Understanding of customer businesses, goals, objectives, strategies, and needs.
Ability to manage and prioritize multiple tasks and deadlines effectively.
Valid driver's license.

Responsibilities

Provide primarily remote and on-site support to clients.
Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
Develop and maintain knowledge of each customer's specific business environment.
Perform major technology platform migrations, including Exchange and Active Directory.
Explain complex technical concepts to non-technical audiences.
Look for process improvement opportunities, challenge conventional practices, adopt new methods and best practices, and pursue continuous self-improvement.
Communicate clearly with all levels of the organization, presenting issues, alternatives, and recommendations.
Record key information clearly in ticketing and knowledge base systems.
Manage and prioritize multiple tasks, targets, deadlines, and problems, and self-manage work time.