Systems Engineer

Knight Watch Inc•Novi, MI

21d•Onsite

About The Position

Knight Watch is a software development and system integration company specializing in video surveillance, access control, intrusion detection, HVAC controls, and fire alarm systems. The Systems Engineer programs and commissions security and building automation systems, verifies that systems meet project documentation, and trains customers to use them. The role also serves as a technical resource for installation and service technicians and provides customer support. Knight Watch provides training on its product offerings, and describes the position as a starting point for career growth.

Requirements

High school diploma.
Strong computer and networking skills, including OSI Layer 2 and 3 concepts such as IP addressing, CIDR, tunneling, VLANs, and Ethernet, as well as routing and ACLs.
Experience with troubleshooting tools such as Wireshark, ping, traceroute, and netstat.
Solid understanding of SQL, including server administration and query design.
Knowledge of storage systems, including RAID 1, 5, and 6, SAN, and NAS.
Experience with system administration, including event logs, scheduled tasks, services, and DCOM configuration.
Familiarity with remote access and system administration tools such as RDP, VNC, SSH, and PsTools.
Knowledge of multiple operating systems.
Proficiency with Microsoft Office, Visio, AutoCAD, and Adobe Creative Suite.
Excellent problem-solving, analytical, and customer service skills.
Valid driver’s license.

Nice To Haves

Experience programming access control, video surveillance, fire alarm, HVAC controls, or building automation systems.
Understanding of how security and building systems integrate with other systems.

Responsibilities

Program and download system controllers and peripherals using company programming standards.
Commission system controllers and verify systems against project documents.
Update project documents and maintain accurate as-built and commissioning records.
Provide ongoing customer technical support, respond to issues, apply software updates, and work with the Customer Service team.
Learn customer needs and recommend solutions to the engineering team.
Develop and deliver site-specific training for owners and operators, including documentation and system operation manuals.
Build long-term relationships with customers, contractors, consultants, and subcontractors.
Attend project meetings and keep Project Managers, technicians, and customers updated on project details.
Coach and mentor installation and service technicians, and ensure delegated tasks are completed accurately and on time.
Help with internal systems and network design and maintenance as needed.
Troubleshoot Windows operating systems on servers, PCs, laptops, and tablets.
Troubleshoot IP networks at all OSI layers using appropriate tools and methods.
Replace hardware on servers, desktops, and laptops.
Learn new system control technologies and research ways to use new products for customers.

Benefits

Medical, dental, and vision insurance.
Company match on 401(k).
7 paid holidays each year.
Competitive pay and a personalized roadmap outlining pay increases as projects and training are completed.
Paid time off for vacation, sick time, and personal days.
Wellness support, including free healthy snacks and a free Employee Assistance Program for employees and anyone living in their home.
Choice of a company phone or monthly reimbursement for using a personal iPhone.
Company vehicle based on role, with gas and maintenance covered for all vehicles.
Up to $1,500 per semester in tuition reimbursement.
Employee engagement activities, including an international trip and company bonding events.
In-depth onboarding, an assigned mentor, and thorough on-the-job training.