Systems Engineer

Anaheim Ducks Hockey Club

3d•$128,000 - $145,000•Onsite

About The Position

The Systems Engineer implements, administers, maintains, and supports Microsoft 365 services and enterprise IT infrastructure across OCVIBE, Honda Center, and affiliated entities. The role requires technical proficiency and the ability to independently manage systems, deploy technologies, troubleshoot complex issues, and maintain secure, reliable, and efficient infrastructure in accordance with industry standards and organizational requirements. Reporting to the Manager of Systems Engineering, the Systems Engineer works with senior infrastructure personnel, IT leadership, and cross-functional technical teams to support business systems and live-event operations. The position carries out system installations, upgrades, patching, preventative maintenance, and infrastructure improvements while applying sound technical judgment and minimizing operational disruption.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience.
At least three years of progressively responsible experience in systems administration, systems engineering, or enterprise IT infrastructure; the posting also lists 3–5 years of experience required.
Demonstrated experience independently administering, maintaining, and troubleshooting Microsoft 365 services, Windows Server environments, identity management systems, and related enterprise infrastructure.
Experience implementing system deployments, upgrades, patching, and maintenance in a production environment.
Experience supporting virtualization platforms, enterprise backup systems, and related infrastructure technologies.
Experience administering VMware technologies, including vCenter, ESXi, virtual machines, snapshots, and resource management.
Experience using PowerShell and other scripting or automation tools for systems administration, troubleshooting, and operational improvements.
Experience participating in technical projects, infrastructure improvements, and cross-functional IT initiatives.
Strong knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and related administration tools.
Proficiency administering Active Directory, Microsoft Entra ID, Group Policy, identity synchronization, authentication, and access management.
Strong working knowledge of Windows Server installation, configuration, patching, monitoring, and troubleshooting.
Familiarity with Linux server administration and Microsoft Azure environments.
Working knowledge of enterprise server hardware, storage, and infrastructure technologies, including HPE systems.
Familiarity with backup and disaster recovery solutions such as Cohesity or comparable enterprise platforms.
Understanding of endpoint management and security tools, including Microsoft Intune, Tanium, and related technologies.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnetting, and common infrastructure dependencies.
Knowledge of industry standards and best practices for systems administration, information security, patch management, change management, and infrastructure maintenance.
Strong analytical and troubleshooting skills, including the ability to independently diagnose and resolve complex technical issues.
Ability to plan and execute assigned technical work independently, evaluate risks, and exercise sound judgment when making production changes.
Strong organizational and project coordination skills, including the ability to manage multiple assignments and competing priorities.
Excellent written and verbal communication skills and the ability to collaborate with technical personnel, business stakeholders, and external service providers.
Ability to remain effective under pressure and respond promptly to critical systems issues and operational emergencies.
Ability to lift and move equipment weighing up to 50 pounds and work in server rooms, telecommunications closets, data centers, and event-venue environments, with or without reasonable accommodation.
Flexibility to work evenings, weekends, holidays, extended hours, and scheduled on-call rotations to support maintenance, emergencies, and live-event operations.

Nice To Haves

Relevant Microsoft, Azure, VMware, HPE, or other technical certifications.

Responsibilities

Implement, configure, administer, maintain, and troubleshoot Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and related technologies.
Administer Microsoft identity and access management platforms, including Active Directory, Microsoft Entra ID, user accounts, groups, permissions, authentication, and identity synchronization.
Install, configure, patch, monitor, and maintain Windows and Linux servers, applications, HPE hardware, and supporting enterprise infrastructure.
Administer and support VMware virtualization environments, including virtual machine provisioning, configuration, resource allocation, performance monitoring, snapshots, and datastore management.
Support enterprise backup and disaster recovery systems by monitoring backups, resolving failures, performing restores, and participating in recovery testing.
Administer and support endpoint management and security platforms, including Microsoft Intune, Tanium, software deployment, compliance monitoring, and system remediation.
Diagnose and resolve system, application, authentication, connectivity, and infrastructure performance issues, including those affecting business and event operations.
Perform system installations, upgrades, patching, and scheduled maintenance in accordance with change management, security, and operational standards.
Evaluate system performance, reliability, and security; identify issues and recommend infrastructure improvements.
Develop, maintain, and execute PowerShell scripts and other automation tools to improve administrative efficiency, monitoring, and operational consistency.
Collaborate with network, infrastructure, and security personnel to resolve issues involving DNS, DHCP, TCP/IP, connectivity, authentication, and related dependencies.
Maintain accurate system configurations, infrastructure documentation, operational procedures, and technical records.
Independently execute assigned systems engineering projects, including deployments, infrastructure upgrades, migrations, and enhancements.
Work with the Manager of Systems Engineering and senior infrastructure personnel to evaluate requirements, plan implementations, and align solutions with architectural and security standards.
Coordinate with internal technical teams, external vendors, and service providers to implement and maintain enterprise infrastructure solutions.
Participate in infrastructure planning, testing, change management, and operational handoffs for new and existing technologies.
Support IT infrastructure for concerts, live events, and venue operations, including resolving time-sensitive technical issues.
Participate in scheduled after-hours maintenance, upgrades, patching, on-call rotations, and emergency response as required.
Respond to critical system incidents, independently diagnose and resolve issues within assigned areas, and escalate matters requiring additional expertise or authorization.
Assist in developing and improving technical procedures, system standards, and operational best practices.
Provide technical assistance and guidance to Systems Administrators and other IT team members as needed.
Communicate system issues, project updates, technical recommendations, and operational risks to IT leadership and relevant stakeholders.
Perform other duties as assigned.