Systems Engineer

New Charter Technologies•Troy, MI

4d•Hybrid

About The Position

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware. IT support for customers using Microsoft operating systems and applications. Patch management for workstations. Virus & Malware detection and removal. Basic server administration. Remote & onsite workstation troubleshooting. Communicating with clients and co-workers and updating tickets immediately stating progress and next steps. Keeping documentation and configuration up to date. All other duties requested including helping co-workers and assisting with urgent service requests when necessary.

Requirements

Ability to work well in a team.
Excellent verbal & written communication skills.
Sound judgement to know when to escalate issues to management.
Excellent customer service skills.
Ability to adapt quickly to changes and multi-task.
Competitive, high achiever who persists despite obstacles, opposition, or setbacks.
Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8.
Advanced knowledge of business applications and basic server administration.

Responsibilities

Handling service requests and incidents escalated from Tier 1 Support.
Providing IT support for customers using Microsoft operating systems and applications.
Performing patch management for workstations.
Conducting virus & malware detection and removal.
Performing basic server administration.
Troubleshooting workstations remotely & onsite.
Communicating with clients and co-workers, updating tickets immediately stating progress and next steps.
Keeping documentation and configuration up to date.
Helping co-workers and assisting with urgent service requests when necessary.