Systems Engineer

Gsp Marketing Technologies•Lenexa, KS

13d•Onsite

About The Position

The Systems Engineer is the lead technical resource for the Lenexa, Kansas location, owning local IT operations end to end, including the network, servers, desktops, printers, and software used in production and office settings. The role also supports the company-wide network and cloud environment and triages incoming IT support requests, resolving them directly or routing them to the appropriate team. This is a hands-on position involving user support, server-room work, and service-queue management. The Systems Engineer provides on-site IT ownership, desktop and end-user support, service-desk triage, and assistance maintaining company-wide infrastructure. The position also contributes to security, backups, business continuity, documentation, and reporting. Work is performed on site in office and manufacturing areas, with occasional travel to other company locations and after-hours maintenance or on-call support as needed.

Requirements

At least 3 years of IT experience covering desktop support, systems administration, and networking.
Windows desktop and server administration, including building and maintaining servers.
Microsoft 365, Active Directory, and cloud identity administration.
Networking experience, including switching, routing, firewalls, wireless, VPN, and remote access.
Experience with virtualization, backup, and recovery tools.
Experience with cloud platforms; Microsoft Azure is preferred.
Experience with endpoint management and security tools.
Experience with help desk and ticketing systems.
Strong troubleshooting and problem-solving skills.
Excellent customer service skills with users at all technical levels.
Ability to explain technical issues in plain language to individuals and groups.
Ability to prioritize and handle multiple tasks in a fast-paced environment with frequent interruptions.
Ability to work independently as the on-site IT lead while collaborating with the wider IT team.
Ability to maintain clear and accurate documentation.
Contribute to a strong, positive team spirit and align with GSP values.
Work on site at the Lenexa location in office and manufacturing areas.
Occasional travel to other company locations as needed.
Extended periods of computer work.
Lift and move equipment weighing up to 50 pounds.
Stand, walk, bend, kneel, and reach when installing or servicing equipment.

Nice To Haves

Experience as the main IT resource for a site or small team.
Experience supporting manufacturing, printing, or production environments.
Technical certifications.
PowerShell or other scripting experience.
Basic SQL knowledge.

Responsibilities

Serve as the primary on-site IT resource for the Lenexa location, owning its network, servers, desktops, and software.
Build, configure, and maintain on-site servers, including setup, patching, backups, and hardware replacement.
Manage the location network, including switches, firewalls, wireless, cabling, and internet connectivity.
Install, configure, and support location software, including production, prepress, and print-related applications.
Manage site IT equipment inventory, setup, and retirement, and provide input on purchases.
Work with vendors and service providers to resolve site issues and coordinate repairs.
Provide hands-on support for desktops, laptops, printers, phones, mobile devices, and peripherals.
Set up and image new computers and handle user onboarding and offboarding, including accounts, access, and equipment.
Troubleshoot operating system, Microsoft 365, and business application issues for on-site and remote users.
Guide and train users on effective use of company technology.
Monitor the IT support queue, triage incoming requests, and set priorities.
Resolve support issues where possible and route other requests to the appropriate internal team or vendor with clear notes.
Act as an escalation point for complex technical problems.
Track tickets through resolution and keep users informed.
Identify recurring issues and address their underlying causes.
Help maintain the company-wide network, including multi-site connectivity, VPN, and remote access.
Support cloud infrastructure and services, including Microsoft 365, Azure, and identity management.
Support network and security appliances such as firewalls, load balancers, and web application firewalls.
Monitor system health, performance, and availability, and respond to alerts and outages.
Carry out patching, upgrades, and technology refresh work across servers and endpoints.
Maintain endpoint protection, user access controls, and security best practices.
Manage backups and help test disaster recovery and business continuity plans.
Participate in security incident response and remediation.
Maintain documentation for systems, network diagrams, configurations, and procedures.
Provide status updates and ad hoc reports to management.
Participate in after-hours maintenance and on-call support as needed.