Systems Engineer- Boeing Operations Center (Experienced or Senior)

Boeing•Seal Beach, CA

19h•Onsite

About The Position

The Boeing Operations Center (BOC) has an opportunity for a Systems Engineer (Experienced or Senior) to join the team in Seal Beach, California. The Systems Engineer will have broad knowledge of Boeing Commercial Airplane systems to support a 24/7 fast-paced environment, solving Urgent/AOG customer issues. The ideal candidate will have knowledge of multiple airplane systems including: hydro-mechanical systems, fluid systems, landing gear systems, payloads systems, environmental control systems, propulsion & fuel systems, electrical systems, avionics systems, flight controls systems, general systems design and/or repair and troubleshooting systems. The Operations Center Systems Engineer troubleshoots various airplane systems problems in real time for operators around the world. When troubleshooting cannot be accomplished in real-time the Systems Engineer researches complex technical, maintenance, operational, and quality issues to disposition Customer inquiries to resolution. An Operations Center Systems Engineer represents the Boeing Company to airline customers throughout the world with the mission to enhance the working relationship between the Boeing Operations Center (BOC), Boeing Field Service (BFS), and customer Maintenance Operations Control Centers (MOCC). Assists Operators with post-delivery regulatory actions applicable to their airplanes. Assures and sustains product design, integrity, and safety for in-service airplanes. Analyzes equipment failures to determine root causes; participates in developing design, operational, and logistical changes to enhance safety and efficiency; and reduces cost while optimizing continuous operations.

Requirements

Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
4+ years of experience troubleshooting multiple airplane systems (e.g. Avionics, Electrical, Mechanical, Hydraulics)
Able to work a non-standard schedule, which may include working “7days-on/7days-off”, holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment

Nice To Haves

8+ years of experience troubleshooting multiple airplane systems (e.g. Avionics, Electrical, Mechanical, Hydraulics)
Experience preparing and presenting technical content to customers, peers, mechanics, and executives
Ability to support regular and emergent domestic or international travel to support our customers
Experience with US and/or foreign aircraft certification/regulatory processes (Part 25, Part 121, Part 145)
Knowledge of Boeing 7-Series and/or McDonnell Douglas aircraft experience
Experience establishing and maintaining strong business relationships with airlines
Customer service experience and effective written and verbal communication skills
Willingness to change shifts periodically as business needs change
Strong research skills
Proficiency in Microsoft Office products

Responsibilities

Develops airplane solutions that resolve Urgent/AOG systems problems.
Generates interim and final engineering solutions to return airplanes to revenue service.
Develops solutions utilizing sound engineering logic, experience, and available published data.
Assesses system failures and develops solutions for continued safe operation of aircraft.
Conducts root cause analysis and develops corrective action to rectify problems.
Analyses reported problems for potential safety issues.
Provides troubleshooting assistance to customers via phone, email, or Boeing Communications System.
Collaborates with other support groups to develop solutions.
Communicates directly with customers to understand problems and underlying issues.
Communicates customer's perspective to other organizations.
Conducts research on product problems, including analyzing drawings, online data, past performance data, and other engineering resources.
Writes customer correspondence for continued safe operation and maintenance of equipment.
Ensures supplier and build partner compliance with Boeing standards.
Possesses a customer-first attitude that results in excellent customer experience every time.
Creates initial plans for on-site support to customer operations.
Develops and provides technical briefings for management, customers, and engineering personnel.
Develops and implements technical training curriculum for internal or external customers.
Develops and implements process improvements as well as maintains group performance metrics.
Coaches and mentors team members as well as leads efforts that drive customer self-sufficiency.