SYSTEMS ENGINEER

City of New York•New York, NY

1d•$99,767 - $107,380•Hybrid

About The Position

New York City Emergency Management (NYCEM) is hiring two Systems Engineers to design, build, and maintain enterprise systems across a multi-cloud infrastructure supporting more than 100 applications and products. One engineer will be dedicated to Google Cloud and one to Amazon Web Services. The positions collaborate with the Systems Engineering Manager on strategic initiatives and own systems end to end. The role is within NYCEM’s Information Technology unit, which provides technology support to agency staff and maintains the agency’s technology and computer systems. The IT unit is part of the Office of the Chief Operating Officer. The Systems Engineer designs and manages cloud workloads; provisions infrastructure according to organizational requirements, security standards, and compliance policies; administers Microsoft 365 and hybrid cloud systems; and builds, upgrades, and migrates Windows Server environments. The role also supports cybersecurity, identity and endpoint administration, automation, disaster recovery, and application deployment and scaling. As part of NYCEM’s emergency response mission, this position participates on an Emergency Operations Center (EOC) team. During emergency activations, team members may be required to work evenings, weekends, holidays, or extended shifts. EOC teams are on call for three weeks at a time, with six weeks off in between. Outside activations, members participate in periodic training and exercises and may volunteer for Ready NY preparedness presentations. The selected candidate will generally work in person at the designated office three days per week, subject to telework policies and reasonable accommodations. The position is supported by a federal Emergency Management Performance Grant through September 30, 2027, with the possibility of an extension. The employee is responsible for training requirements associated with the grant. Candidates must be authorized to work in the United States without employer support. A separate cover letter must be submitted in the application portal. The stated salary band is $100,000 to $125,000; listed compensation is USD 99,767 to USD 107,380. The high end of the salary range is available to candidates who have been in City service for two or more years.

Requirements

Working knowledge of Google Cloud fundamentals and core services.
Working knowledge of Amazon Web Services tools and services.
Hands-on experience with commercially available AI tools for code generation and code remediation, including infrastructure provisioning and maintenance.
Hands-on experience with Microsoft 365 and Active Directory.
Knowledge of Entra ID, group policies, and endpoint management.
Understanding of Windows Server, Exchange, DNS, DHCP, and cloud security.
PowerShell scripting and automation skills.
Knowledge of patch management, operating system deployment, and disaster recovery.
Familiarity with virtualization and storage systems.
Problem-solving ability and ability to learn new technologies quickly.
Strong communication and collaboration abilities.
Effective time management and prioritization.
Ability to work independently and as part of a team.
Self-motivation and commitment to quality.
Sound decision-making and problem-solving skills.
Willingness to take on new technical challenges.
Ability to adapt to changing priorities.
Openness to adopting AI tools and emerging technologies.
Ability to support operations outside business hours during emergency situations.
Comfort working in a collaborative, team-oriented IT environment.
Candidates must meet the Emergency Preparedness Special qualification requirements through an eligible combination of education and professional experience. All candidates must have a four-year high school diploma or equivalent. Listed pathways include a high school diploma and six years of qualifying full-time professional experience; a bachelor’s degree and two years of such experience; or a relevant master’s degree and qualifying experience. Equivalent education and/or experience may be considered.
For placement in Assignment Level II, candidates must have one additional year of qualifying professional experience after meeting the minimum requirements.
Must be authorized to work in the United States without employer support.
Must submit a separate cover letter in the application portal.

Nice To Haves

Advanced hands-on experience designing and securing Google Cloud and/or Amazon Web Services workloads.
Google Cloud or Amazon Web Services cost optimization and governance experience.
Google Cloud Professional Cloud Architect or Cloud Security Engineer certification, and/or Amazon Web Services Solutions Architect or SysOps Administrator certification.
Experience with Amazon Web Services, Google Cloud, and/or Azure.
Advanced Microsoft Defender suite and Zero Trust architecture experience.
Experience with Microsoft Purview, CrowdStrike Falcon, or similar tools.
Deep MECM, Intune, or MDT experience.
Advanced PowerShell automation experience.
VMware, ESXi, or SAN storage experience.
ServiceNow, Netwrix, or Metallic Data Management experience.
Equivalent knowledge, transferable experience, or ability to quickly learn new systems and technologies may demonstrate preferred qualifications.

Responsibilities

Design and manage workloads across Google Cloud and/or Amazon Web Services.
Provision cloud infrastructure in accordance with organizational requirements, security standards, and compliance policies.
Administer Microsoft 365 services and hybrid cloud systems.
Build, upgrade, and migrate Windows Server environments.
Maintain virtualized workloads and infrastructure.
Lead cybersecurity initiatives, including threat assessment, vulnerability management, and security incident response.
Implement and manage security solutions, including the Defender suite, Entra ID, and conditional access.
Develop and enforce security policies, hardening standards, and compliance frameworks.
Monitor security posture and support disaster recovery operations.
Maintain secure configurations and access controls.
Administer Entra ID, Active Directory, DNS, DHCP, and Kerberos.
Deploy and manage MECM (Microsoft Endpoint Configuration Manager) and Intune for operating system deployment and patch management.
Use AI, machine learning tools, and automation frameworks to streamline infrastructure operations, including provisioning infrastructure.
Develop PowerShell automation and documentation.
Conduct technical analysis and resolve complex problems.
Collaborate with the development team to provision and manage infrastructure for application deployment and scaling.
Manage APIs and integration points between infrastructure systems, external services, and applications.
Participate in EOC readiness activities, including periodic training and exercises, and support City emergency response operations during activations.
Complete training requirements associated with the federal grant supporting the position.