Systems Engineer

Exciting • Phoenix, AZ

20d

About The Position

The Systems Engineer is an infrastructure engineering position on the Platform Operations team, responsible for designing and delivering integrated solutions across server, virtualization, cloud, storage, and disaster recovery platforms supporting SwitchThink Solutions and its credit union clients. Working with the Systems Architect, the engineer translates architectural direction into technical designs and implementations and leads infrastructure projects from requirements through deployment. The role serves as an escalation point for complex cross-platform issues, drives root-cause analysis, develops scalable automation and infrastructure-as-code practices, maintains engineering standards, evaluates new technologies, and mentors systems administrators. The engineer partners with security teams, vendors, and client stakeholders to keep mission-critical financial services environments secure, stable, and highly available.

The position supports Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications. It contributes to infrastructure upgrades, migrations, technology refreshes, and modernization initiatives, ensuring solutions are secure, scalable, and aligned with business requirements. Operational work includes monitoring and resolving incidents, requests, and performance issues; performing maintenance, patching, change management, and lifecycle management; and producing technical documentation and operational standards. The engineer also supports cybersecurity, compliance, disaster recovery, and business continuity initiatives and collaborates across internal teams to improve service delivery, automation, standardization, and processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
• At least 6 years of experience in systems administration, technical support, infrastructure operations, or managed services.
• At least 6 years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies.
• Working knowledge of server hardware troubleshooting, PowerShell automation and scripting, and infrastructure monitoring tools.
• Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper-V.
• Working knowledge of Microsoft 365 administration fundamentals.
• Competency with backup and recovery technologies.
• Expertise in DNS, DHCP, and TCP/IP networking fundamentals.
• Strong communication skills for communicating clearly and professionally with technical and non-technical audiences.

Nice To Haves

• At least 1 year of experience within a Managed Services Provider (MSP) environment.
• At least 1 year of experience supporting financial institutions or highly regulated environments.
• At least 1 year of experience with Microsoft Azure.
• MECM/SCCM experience.
• Microsoft, VMware, CompTIA, or similar technical certifications.

Responsibilities

• Design, build, implement, administer, and maintain infrastructure solutions for SwitchThink Solutions and its credit union clients.
• Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.
• Lead infrastructure projects from requirements through deployment, translating architectural direction into technical designs and implementations.
• Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives.
• Serve as an escalation point for complex cross-platform issues and drive root-cause analysis to prevent recurring problems.
• Monitor, troubleshoot, and resolve infrastructure incidents, requests, and performance issues in accordance with service level objectives.
• Perform maintenance, patching, change management, system lifecycle management, and operational support activities.
• Develop and maintain technical documentation, engineering standards, procedures, implementation plans, and knowledge articles.
• Support cybersecurity, compliance, disaster recovery, and business continuity initiatives.
• Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams, as well as vendors and client stakeholders.
• Develop scalable automation and infrastructure-as-code practices and identify opportunities for automation, standardization, and process improvement.
• Evaluate new technologies, maintain engineering standards, mentor systems administrators, and contribute to continuous learning and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior