Systems Engineer - (SYSENG-01)
New Freedom's Career•Phoenix, AZ
•Hybrid
About The Position
Under the direction of the IT Director, the Systems Engineer is a senior technical contributor responsible for the reliability, scalability, and continuous improvement of New Freedom’s IT systems. This hands-on role provides advanced technical expertise, leads and executes complex systems initiatives, serves as a primary escalation point, mentors Systems Support staff, and translates organizational needs into effective technical solutions—reducing reliance on leadership by owning initiatives from execution through completion.
Requirements
- Advanced technical expertise in IT systems
- Ability to lead and execute complex systems initiatives
- Experience as a primary escalation point for technical issues
- Mentorship skills for Systems Support staff
- Ability to translate organizational needs into technical solutions
- Proficiency in diagnosing and resolving problems across systems, applications, identity, networking, and security
- Experience with root cause analysis for incidents
- Experience supporting, maintaining, and enhancing Microsoft 365 services (SharePoint, Teams, Exchange, OneDrive)
- Experience with identity/access management platforms
- Experience in the design, implementation, and maintenance of infrastructure (networking, firewalls, endpoints, security systems)
- Experience leading and executing IT projects from planning through implementation and stabilization
- Experience with system upgrades, migrations, and disaster recovery planning/testing
- Experience developing, improving, and supporting internal tools, automation, and light applications
- Experience mentoring and supporting technical staff through guidance, documentation, knowledge sharing, and escalation practices
Nice To Haves
- CPR certification
- Safety Care certification
- Peer Support certification
Responsibilities
- Serve as a senior escalation point for complex, cross-system technical issues, independently diagnosing and resolving problems across systems, applications, identity, networking, and security
- Perform root cause analysis on recurring or high-impact incidents and recommend long-term corrective and preventive solutions
- Support, maintain, and enhance Microsoft 365 services (SharePoint, Teams, Exchange, OneDrive) and identity/access management platforms
- Assist in the design, implementation, and maintenance of infrastructure, including networking, firewalls, endpoints, and security systems
- Lead and execute IT projects from planning through implementation and stabilization, coordinating timelines, dependencies, and stakeholders
- Contribute to system upgrades, migrations, disaster recovery planning/testing, and other infrastructure initiatives in partnership with IT leadership
- Develop, improve, and support internal tools, automation, and light applications that enhance IT operations, reporting, and efficiency
- Mentor and support Systems Support Technicians through hands-on guidance, documentation standards, knowledge sharing, and consistent escalation practices
- Performing additional duties as assigned to support our mission.
Benefits
- Competitive pay
- Enhanced health insurance
- $0 Medical Plan available and other majority paid by company options
- $0 primary care co-pay
- $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
- Flexible Spending Account- medical and dependent care options
- Low-cost dental, vision, & supplemental coverage
- Company-paid life insurance & short-term disability
- Employee Assistance Program
- Voluntary Pet Insurance
- 401(k) with company match
- Generous paid time off – including sick days, holidays, vacations, and more
- Free meals, snacks, drinks, & gym access
- Free onsite training & certifications
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
