Systems Engineer

Outpost•Austin, TX

12d

About The Position

Outpost is seeking a hands-on Systems Engineer to keep the physical systems behind its freight platform running in the field, including kiosks, edge compute, networking, power, cameras, and access control. The role owns uptime across the deployed fleet, troubleshoots hardware, conducts acceptance testing with manufacturers and at new sites, integrates Outpost’s access-control platform with customer security systems, and develops tooling and documentation to make kiosk deployment repeatable without requiring a specialist on site. When systems fail, truck and customer yard operations can be affected. The position is ideally based in Outpost’s Austin, Texas office, though candidates in Central or Eastern time zones may be considered. The role reports to Michael Sewell, Senior System Engineer, requires travel to sites and participation in an on-call rotation, and works with Field Operations, manufacturers, and customer-side IT and security teams. The technology stack includes Ubuntu, NVIDIA Jetson, industrial PCs and edge compute, Tailscale, Teltonika, Hanwha cameras, and Mercury Access Control.

Requirements

At least 3 years of experience in systems engineering, field engineering, edge infrastructure, IT infrastructure, or a similar hands-on role supporting production hardware in the field.
Hands-on experience supporting Ubuntu or other Linux-based systems, including remote access, log review, and command-line troubleshooting.
Ability to troubleshoot across hardware, firmware, operating systems, networks, and applications and isolate root causes.
Working knowledge of Ethernet networking, IP addressing, switching, VLANs, VPNs, and cellular connectivity.
Practical understanding of PoE, power supplies, power distribution, UPS and backup power, and recovery from power interruptions and brownouts.
Experience supporting fleets of remote, unattended, or distributed systems, including remote monitoring, alerting, and recovery.
Experience with IP cameras and access control hardware, including installation, configuration, aiming, and calibration.
Scripting ability sufficient to automate configuration and provisioning tasks using Python, Bash, or similar.
Experience writing and maintaining technical documentation, including interconnect and wiring diagrams, network and power documentation, installation standards, and runbooks.
Willingness to travel to sites for launches, installations, and escalations, and to participate in an on-call rotation.
Strong communication skills and ability to work across technical and non-technical teams, including Field Operations and customer-side IT and security staff.

Nice To Haves

Experience with factory acceptance testing, site acceptance testing, or commissioning new installations.
Experience integrating with customer-operated video management or security systems such as Genetec, Milestone, Avigilon, or Verkada.
Experience with NVIDIA Jetson, industrial PCs, single-board computers, or other edge compute platforms.
Experience with Tailscale, Teltonika, Ubiquiti, or comparable remote access and networking equipment.
Experience with kiosks, machine vision, industrial automation, or IoT systems.
Experience with equipment deployed outdoors or in semi-controlled environments, including enclosures, mounting, and thermal considerations.

Responsibilities

Monitor site uptime and health across the kiosk fleet and address patterns behind repeat failures.
Troubleshoot hardware in the yard, including edge compute, cameras, ID readers, displays, networking, power, and enclosures, remotely when possible and on site when necessary.
Contribute to kiosk hardware revisions, including component and layout changes, downstream impacts on enclosures and access-control hardware, and power resilience such as UPS sizing and failover.
Own factory acceptance testing with hardware manufacturers and site acceptance testing for new site launches.
Deliver site-specific solutions, including integrating Outpost’s access-control platform with customer-operated security and video management systems.
Build configuration utilities and automation so kiosks can be deployed from crate to live operation without a specialist.
Maintain kiosk interconnect, network, power, and accessories documentation, along with on-call runbooks.
Participate in an on-call rotation and help improve monitoring and alerting for field hardware.
Travel to sites for launches, installations, and escalations.
Work across technical and non-technical teams, including Field Operations and customer-side IT and security staff.