Systems Engineer
About The Position
UFG is seeking a Systems Engineer who will be responsible for the support, maintenance, and ongoing enhancement of key customer-facing enterprise applications, enterprise SaaS and on-premises systems, including systems such as Microsoft 365, Atlassian Suite, ImageRight, and Miro, as well as underlying infrastructure systems such as Windows Server, LINUX, Hyper-V, and other infrastructure technologies. This role is essential in ensuring the reliable delivery and seamless performance of these systems while driving user adoption and aligning functionality with dynamic business requirements. By combining strong technical skills with a user-focused approach, the Systems Engineer contributes to the scalability, efficiency, and overall strategic value of enterprise applications across the organization. In general, systems engineers will specialize in one or more of these systems to develop a strong understanding and expertise, serving as a technical expert who oversees the implement, care, and maintenance of these systems are part of the overall UFG technology stack.
Requirements
- 3+ years of experience in software development, application engineering, systems implementation, or related technology roles.
- Hands-on experience supporting and deploying SaaS platforms such as Office 365, Jira, Miro, or similar enterprise tools.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work both independently and collaboratively within a team.
Nice To Haves
- Familiarity with insurance industry workflows (e.g., policy management, claims processing, underwriting) is a plus.
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Administrator Expert
- ITIL / ITSM Certification(s)
- Appropriate vendor certifications for relevant technology systems under their purview
Responsibilities
- Support the configuration, testing, deployment, and day-to-day management of enterprise SaaS and on-premises applications such as Microsoft 365, Atlassian Suite, Miro, ImageRight, Windows Server, LINUX, Hyper-V, and other application and infrastructure technologies.
- Assist in troubleshooting and resolving issues with existing systems and application integrations.
- Perform routine system maintenance, patches, and updates in collaboration with senior team members.
- Partner with the IT Operations team to ensure system reliability, availability, and performance.
- Identify and implement opportunities to streamline and automate application-related workflows to improve efficiency and user experience.
- Create and maintain documentation, usage standards, and technical guidelines for application support and management.
- Apply ITIL/ITSM best practices where appropriate, helping to establish consistent processes and governance frameworks across application environments.
- Participate in Agile ceremonies and contribute to continuous delivery and process improvement efforts.
- Contribute to continuous improvement initiatives related to application delivery, user experience, and support processes.
- Develop training materials to support application adoption and best practices
- Conduct training sessions and workshops to enhance user adoption and maximize application value
Benefits
- Annual incentive compensation
- Medical, dental, vision & life insurance
- Accident, critical Illness & short-term disability insurance
- Retirement plans with employer contributions
- Generous time-off program
- Programs designed to support the employee well-being and financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
