Systems Engineer

RJ Young•Madison, AL

9d•Onsite

About The Position

The Systems Engineer delivers planned technical work, including deployments, refreshes, upgrades, and migrations, and provides Tier 2-level support as needed. The role emphasizes quality, validation, clean handoffs, adherence to documented standards and change processes, clear communication of scope, risks, and dependencies, and thorough as-built documentation. The engineer communicates with customers in clear, plain language and collaborates closely with senior and escalation engineers to escalate issues early, capture lessons learned, and improve standards and checklists. The position includes operational work across networking and firewalls, switching and wireless, Windows Server and Active Directory, virtualization, and Microsoft 365. It also involves hands-on staging, building, testing, and documenting equipment, along with maintaining ticket and documentation records and following change-management procedures. The job operates primarily in a professional office, providing remote support to customer environments and performing equipment staging, building, and testing in an office or lab. Onsite customer visits may be required based on contract scope. The position is full-time, typically Monday through Friday during business hours, with occasional evening or weekend work for maintenance windows, cutovers, or urgent events, and a light on-call rotation typically once every few months. Occasional travel to customer sites may be required.

Requirements

At least 5 years of IT support or implementation experience; MSP experience is preferred.
Working knowledge of networking fundamentals and troubleshooting, including VLANs, subnetting, DHCP, and DNS.
Experience implementing and supporting Windows Server environments and/or virtualization platforms.
Familiarity with Microsoft 365 administration, core admin centers, and basic troubleshooting.
Strong documentation habits and ability to follow and maintain standards.
Professional customer communication skills and a teamwork mindset.
U.S. citizenship is required to support certain regulated customers and environments.
Ability to lift and carry up to 40 lbs and rack or mount equipment with assistance as needed.
Ability to perform staging activities that may require standing, bending, and lifting equipment.

Nice To Haves

Hands-on Sophos firewall experience, including NAT, VPN, and policy changes.
Ruckus and/or Aruba switching or wireless experience.
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting or automation experience.
Experience supporting Commercial and/or GCC/GCC High tenants.
MSP experience.

Responsibilities

Deliver planned deployments, refreshes, upgrades, and migrations, emphasizing quality, validation, and clean handoffs.
Provide Tier 2-level support as needed and escalate issues early in collaboration with senior and escalation engineers.
Follow documented standards and change-management procedures, communicating scope, risks, and dependencies clearly.
Produce and maintain thorough as-built documentation, diagrams, IP/VLAN records, and configuration notes.
Provide clear customer-facing status updates and explain technical outcomes in plain language.
Configure and troubleshoot networking, firewall, switching, and wireless systems, and validate connectivity and expected traffic paths.
Administer and troubleshoot Windows endpoints, servers, Active Directory, virtualization platforms, and Microsoft 365 services.
Stage, rack, patch, label, configure, and test equipment in an office or lab environment; document results and apply standard baselines and directed firmware updates.
Maintain complete ticket updates, time entries, and technical notes; perform post-change validation and provide effective handoffs.
Capture lessons learned and contribute to continuous improvement of standards and checklists.
Travel to customer sites for specific contracts, cutovers, or escalations as required.