Systems Engineer

GSP Marketing Technologies•Lenexa, KS

14d•$70,000 - $80,000•Onsite

About The Position

The Systems Engineer is the lead technical resource for the Lenexa, Kansas location and owns the site’s IT environment end to end, including its local network, servers, desktops, printers, and production and office software. The role also supports the company-wide network and cloud environment, and triages incoming IT support requests, resolving them directly or routing them to the appropriate team. It is a hands-on position involving work with users, in server rooms, and in the support queue. The Systems Engineer maintains on-site infrastructure and equipment, provides desktop and end-user support, supports the service desk, and helps maintain company-wide networking, cloud services, security, backups, and continuity. The role also maintains technical documentation, provides updates and reports to management, and participates in after-hours maintenance and on-call support as needed. The position is based on site in Lenexa, working in office and manufacturing areas, with occasional travel to other company locations.

Requirements

At least 3 years of IT experience covering desktop support, systems administration, and networking.
Windows desktop and server administration, including building and maintaining servers.
Microsoft 365, Active Directory, and cloud identity administration.
Networking knowledge, including switching, routing, firewalls, wireless, VPN, and remote access.
Experience with virtualization, backup, and recovery tools.
Endpoint management and security tools experience.
Experience with help desk and ticketing systems.
Strong troubleshooting and problem-solving skills.
Excellent customer service skills with users at all technical levels.
Ability to explain technical issues in plain language to individuals and groups.
Ability to prioritize and handle multiple tasks in a fast-paced environment with frequent interruptions.
Ability to work independently as the on-site IT lead while collaborating with the wider IT team.
Ability to maintain clear and accurate documentation.
Ability to contribute to a positive team spirit and align with GSP values.
Work on site at the Lenexa location in office and manufacturing areas.
Occasional travel to other company locations as needed.
Extended periods of computer work.
Ability to lift and move equipment up to 50 pounds.
Ability to stand, walk, bend, kneel, and reach when installing or servicing equipment.

Nice To Haves

Experience as the main IT resource for a site or small team.
Experience supporting manufacturing, printing, or production environments.
Technical certifications.
Cloud platform experience, preferably Microsoft Azure.
PowerShell or other scripting experience.
Basic SQL knowledge.

Responsibilities

Serve as the primary on-site IT resource for the Lenexa location and own its network, servers, desktops, and software.
Build, configure, and maintain on-site servers, including setup, patching, backups, and hardware replacement.
Manage the location network, including switches, firewalls, wireless, cabling, and internet connectivity.
Install, configure, and support production, prepress, print-related, and other location software.
Manage site IT equipment inventory, setup, and retirement, and provide input on purchases.
Work with vendors and service providers to resolve site issues and coordinate repairs.
Provide hands-on support for desktops, laptops, printers, phones, mobile devices, and peripherals.
Set up and image new computers and handle user onboarding and offboarding, including accounts, access, and equipment.
Troubleshoot operating system, Microsoft 365, and business application issues for on-site and remote users.
Guide and train users on effective use of company technology.
Monitor the IT support queue, triage incoming requests, and set priorities.
Resolve support issues directly when possible, or route them to the appropriate internal team or vendor with clear notes.
Act as an escalation point for complex technical problems.
Track tickets through resolution and keep users informed.
Identify recurring issues and address their underlying causes.
Help maintain the company-wide network, including multi-site connectivity, VPN, and remote access.
Support cloud infrastructure and services, including Microsoft 365, Azure, and identity management.
Support network and security appliances such as firewalls, load balancers, and web application firewalls.
Monitor system health, performance, and availability, and respond to alerts and outages.
Carry out patching, upgrades, and technology refresh work across servers and endpoints.
Maintain endpoint protection, user access controls, and security best practices.
Manage backups and help test disaster recovery and business continuity plans.
Participate in security incident response and remediation.
Maintain documentation for systems, network diagrams, configurations, and procedures.
Provide status updates and ad hoc reports to management.
Participate in after-hours maintenance and on-call support as needed.