Systems Engineer

Bank OZK•Little Rock, AR

About The Position

The Systems Engineer supports the installation, maintenance, and operation of Bank OZK’s applications and systems across the enterprise. The role works closely with IT teams responsible for hardware infrastructure, information security, banking software, and software development. It participates in designing, implementing, and managing server and end-user operating systems, cloud infrastructure, and SaaS applications. The position also improves internal processes through automation and scripting, troubleshoots infrastructure issues, documents complex procedures, evaluates systems and infrastructure products, and provides technical guidance to other information systems engineers and administrators.

Requirements

Bachelor’s degree or commensurate work experience.
At least 3 years of work experience in IT administration or operations.
Experience with Microsoft Windows Server and Linux operating systems.
Proficiency with Microsoft PowerShell, Python, or other scripting languages.
Knowledge of information security best practices for server and workstation administration.
Ability to communicate effectively verbally and in writing.
Ability to work without close supervision and manage multiple tasks with exacting deadlines in a fast-paced environment.
Excellent customer service skills and ability to maintain confidentiality.
Effective organization, critical thinking, analytical, and problem-solving skills.
Flexibility in a continually changing environment and attention to detail.
Advanced skill in Microsoft Endpoint Configuration Manager.
Advanced skill in Microsoft Windows and/or Linux software.
Advanced skill in OS virtualization.
Advanced skill in Microsoft PowerShell and other scripting tools.
Skill in using computers and Microsoft Office products, including Word, PowerPoint, and Excel.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

Experience with system management tools such as Microsoft Endpoint Configuration Manager or Red Hat Satellite.
Knowledge of banking operations and financial services.

Responsibilities

Participate in the design, implementation, and management of the Bank’s IT systems, including server operating systems, end-user operating systems, cloud infrastructure, and SaaS applications.
Improve internal processes through automation and scripting.
Troubleshoot and resolve issues across the IT infrastructure.
Document complex procedures and troubleshooting procedures related to systems, networks, software, and hardware.
Participate in system and infrastructure product evaluations.
Establish and maintain working relationships with end users, vendors, and managers.
Provide technical guidance and assistance to other IS engineers and IS administrators.
Demonstrate problem-solving, critical thinking, attention to detail, and initiative.
Ensure compliance with internal and external regulatory policies, procedures, and guidelines.
Support and model the Bank’s values and mission.