Systems Engineer

The Walt Disney Company • Burbank, CA

1d • Onsite

About The Position

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. Walt Disney Studios (WDS) has created one of the most powerful brands by bringing memorable, life-changing storytelling to the world through incredible characters. WDS have worked with their affiliates to redefine the movie-making process focusing on creativity, innovation and collaboration. At WDS, you will be part of a team that helps propel our legacy into the future with a vision as far-reaching as our stories. As part of the WDS Technology team you’ll be joining a group of seasoned, dedicated technologists solving a range of interesting problems in innovative ways in an exciting and dynamic environment. We’re looking for a passionate individual who will provide front-line end-user support for WDS and its affiliates as a part of the Technical Services and System Engineering (TSaSE) team. The TSaSE team works directly with the engineering and architecture teams to design, build, implement and support critical Production Systems and Applications. These systems and applications directly impact WDS ability to deliver the high-quality products through all stages of the movie making process. This position works to addresses a specialized competency vital to achieving this support effort by: Providing exceptional technical support for our internal applications/systems, implementing company technology initiatives, supporting special events like movie premiers, and working with clients to identify how technology can assist or improve their productivity. Acting as the clients advocate and acting as their voice when speaking to the various technology teams involved in support of WDS Ensuring all incidents, requests and issues are resolved or triaged and escalated to the correct teams for resolution. TSaSE is the tip of the spear when it comes to client engagement. Providing 24x7, global support to those specialized business and production functions that directly support various show-critical production operations including travel.

Requirements

• Minimum 3 year’s experience in desktop support and system administration in an production and/or enterprise environment
• Superior customer service focus as well as strong written and verbal communication skills
• Experience in implementation, administration, and configuration management in Microsoft Windows Server, MDT, Active Directory and Group Policy
• Extensive knowledge in workflow automation for endpoint management using HCL BigFix for Windows and JAMF for macOS
• Knowledge and experience writing and maintaining automation scripts (Powershell, Python, Bash)
• Experience with SasS and IDP implementation
• Experience with network troubleshooting (LAN/WAN and VLAN)
• Strong experience with technical writing, documentation and communication regarding workflows and runbooks
• Understanding of virtual environments (building, supporting, maintaining)
• Prior experience in a studio production environment strongly preferred
• Knowledge of FileMaker Pro, and other database tools
• Ability to lift 35-60 lbs, primarily computer equipment from floor to desk
• Flexible schedule to allow for immediate travel as needed
• Ability to come onsite 5 days per week

Responsibilities

• Act as the SME for Technical Services and Systems provided to Studio encompassing intimate knowledge of various groups as well as an understanding of applications used and specialized workflows.
• Assist in defining and documenting processes related to supporting the studio.
• Implement and standardize a monitoring program for desktop systems to provide a comprehensive view of the health of the environment.
• Work with other Segments and Departments to drive WDS Studios initiatives.
• Travel on location as needed in support of WDS productions
• Respond to user requests for hardware and software issues
• Route requests to appropriate teams or escalate to teams when required
• Communicate with users and senior management the status of issues
• Provide technical guidance to users across studio on new workflows or optimizing old ones
• Perform hands-on repair of equipment and maintenance/installation of infrastructure
• Troubleshoot all hardware associated with end-user computing, mobile devices, printers, workstations, switches, etc.
• Act as SME for assigned internal applications and workflows from implementation to delivery aligned with project management
• Oversee small to medium projects, providing status updates to upper management; drives timely results
• Implement continuous improvement methodology through the use of IT systems or procedure
• Capable of following and composing process and procedure documentation, training users in complex topics, and interacting positively with upper management and executive staff
• Ability to learn new technologies quickly and with minimal guidance
• Thrives on technical challenges and takes pride in solving them

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees