Systems Engineer

The Walt Disney Company • Burbank, CA

21h • Onsite

About The Position

The Walt Disney Studios (WDS) Technology team is seeking a passionate individual to provide front-line end-user support for WDS and its affiliates as part of the Technical Services and System Engineering (TSaSE) team. The TSaSE team works directly with engineering and architecture teams to design, build, implement, and support critical Production Systems and Applications that directly impact WDS's ability to deliver high-quality products through all stages of the movie-making process. This position addresses a specialized competency vital to achieving this support effort by providing exceptional technical support for internal applications/systems, implementing company technology initiatives, supporting special events like movie premieres, and working with clients to identify how technology can assist or improve their productivity. The role acts as the client's advocate, ensuring all incidents, requests, and issues are resolved or triaged and escalated to the correct teams for resolution. TSaSE is the tip of the spear for client engagement, providing 24x7, global support to specialized business and production functions that directly support various show-critical production operations, including travel.

Requirements

• Minimum 3 year’s experience in desktop support and system administration in a production and/or enterprise environment.
• Superior customer service focus as well as strong written and verbal communication skills.
• Experience in implementation, administration, and configuration management in Microsoft Windows Server, MDT, Active Directory and Group Policy.
• Extensive knowledge in workflow automation for endpoint management using HCL BigFix for Windows and JAMF for macOS.
• Knowledge and experience writing and maintaining automation scripts (Powershell, Python, Bash).
• Experience with SaaS and IDP implementation.
• Experience with network troubleshooting (LAN/WAN and VLAN).
• Strong experience with technical writing, documentation and communication regarding workflows and runbooks.
• Understanding of virtual environments (building, supporting, maintaining).
• Ability to lift 35-60 lbs, primarily computer equipment from floor to desk.
• Flexible schedule to allow for immediate travel as needed.
• Ability to come onsite 5 days per week.
• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.

Nice To Haves

• Prior experience in a studio production environment strongly preferred.
• Knowledge of FileMaker Pro, and other database tools.

Responsibilities

• Act as the SME for Technical Services and Systems provided to Studio encompassing intimate knowledge of various groups as well as an understanding of applications used and specialized workflows.
• Assist in defining and documenting processes related to supporting the studio.
• Implement and standardize a monitoring program for desktop systems to provide a comprehensive view of the health of the environment.
• Work with other Segments and Departments to drive WDS Studios initiatives.
• Respond to user requests for hardware and software issues.
• Route requests to appropriate teams or escalate to teams when required.
• Communicate with users and senior management the status of issues.
• Provide technical guidance to users across studio on new workflows or optimizing old ones.
• Perform hands-on repair of equipment and maintenance/installation of infrastructure.
• Troubleshoot all hardware associated with end-user computing, mobile devices, printers, workstations, switches, etc.
• Act as SME for assigned internal applications and workflows from implementation to delivery aligned with project management.
• Oversee small to medium projects, providing status updates to upper management; drives timely results.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Capable of following and composing process and procedure documentation, training users in complex topics, and interacting positively with upper management and executive staff.
• Ability to learn new technologies quickly and with minimal guidance.
• Thrives on technical challenges and takes pride in solving them.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees