Systems Engineer

WeInfuse • Austin, TX

2d • $70 - $80

About The Position

WeInfuse is a web-based software solution built for infusion centers and pharmacies to help manage patient workflow.
Our product is a SaaS workflow tool for infusion centers and pharmacies. We help our clients track a million tiny details like scheduling, inventory, insurance paperwork, and clinical documentation. The work we do helps keep patients safe and gives our clients confidence that they’ll get paid for the work they do. What we do matters, and that feels good.
Learn more about us: https://weinfuse.com/blog/
WeInfuse is looking for a Systems Engineer to help us protect our systems, support our team, and keep our infrastructure running securely. This role has an equal focus on IT support and security operations. The ideal candidate is someone who enjoys variety, wants to grow across both disciplines, and is energized by solving real problems in a fast-moving environment.
This position will report directly to our executive team and have high visibility across the entire organization. You’ll act as the “go-to” problem solver for any internal troubleshooting, operate with a high level of autonomy, and play an integral part in ensuring our organization remains secure and HIPAA compliant.

Requirements

• Experience supporting both MacOS and Windows environments
• Understanding of networking concepts - DNS, DHCP, VPN, and firewalls
• Basic familiarity with endpoint security tools and security best practices
• Strong communication skills

Responsibilities

• Act as first point of contact for hardware & software issues across Mac & PC environments
• Set-up, configure, and maintain employee devices, accounts, and peripherals
• Manage user provisioning and deprovisioning across SaaS tools and internal systems
• Maintain IT documentation, asset inventory, and support ticketing
• Troubleshoot and resolve technical issues efficiently, escalating complex issues as needed
• Monitor and respond to security alerts across endpoints and network systems
• Support compliance efforts including audit preparation, access, reviews, and policy documentation
• Assist with identity & access management (AIM) and enforce least-privilege principles
• Help Maintain & improve network security configurations including VPN and firewall rules

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees