Systems Engineer

ChenMed•Miami Gardens, FL

67d•Hybrid

About The Position

The Systems Engineer is responsible for designing, developing and integrating enterprise technology systems at every stage of their lifecycle. The incumbent in this role, as a core level member of the IT Systems Engineering team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT.

Requirements

BA/BS degree in Computer Science, Engineering or a closely related IT fields OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years’ experience providing technical support in a corporate environment, working within a dedicated, multi-tier technical team required
A minimum of 3 years’ experience managing and monitoring systems in an enterprise environment required
Experience using a service desk platform (ITSM or trouble ticket system)
Solid business acumen and acuity.
Advanced Cloud experience, preferably in AWS.
Advanced scripting skills (e.g., Bash, Powershell, Python).
Strong understanding of networking as it pertains to systems integration knowledge (OSI network layers, TCP/IP).
Advanced experience in the administration and performance tuning of application stacks.
Highly-developed understanding of either Windows or Linux Operating Systems.
Advanced understanding of servicing computer hardware, both client and server.
Familiarity with AI/ML infrastructure, LLM deployment, and AI agent development.
Strong understanding of GitOps workflows and tools (ArgoCD, Flux).
Advanced understanding of client/server and web applications.
Developed understanding of DevOps practices.
Ability and willingness to quickly adjust priorities as business needs shift.
High level of conceptualization, analytical, logic, attention to detail, and reasoning skills.
Ability to ensure that a remarkable level of customer service is provided at all times.

Nice To Haves

At least 1 professional level certification (MCSA, LFCS, etc.) or higher preferred

Responsibilities

Manages and monitors all infrastructure and system installations, including configurations, testing and maintenance.
Designs and maintains scalable, highly available solutions that meet clinical and operational requirements.
Creates and manages Infrastructure as Code (IaC) capabilities for internally developed applications using tools such as Terraform, CloudFormation, or Pulumi.
Implements and maintains CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI, or similar tools.
Knowledge of Kubernetes-based container orchestration platforms for application deployment and scaling.
Builds and maintains internal developer platforms (e.g., Backstage) that improve developer productivity and self-service capabilities.
Familiar with GitOps principles and workflows for infrastructure and application deployments.
Creates and uses scripts to increase automation and reduce required human interaction.
Conducts high-level root-cause analysis for service interruption and establishes preventive measures.
Develops infrastructure to incorporate latest technology best practices and improve operational performance.
Monitors and tests application performance for potential bottlenecks, identifies possible solutions and works with developers to implement those fixes.
Documents work performed and communicates with stakeholders via email and the service management platform.
Creates and maintains standard operating procedures and knowledge bases.
Participates in the IT Engineering on-call support rotation.
Performs other duties as assigned and modified at manager’s discretion