Systems Engineer
About The Position
Leidos’ Digital Modernization Sector is hiring a Systems Engineer to support the Naval Enterprise Network (NEN) OCONUS portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract in Naples, Italy. NGEN-R SMIT delivers Navy IT services, including cybersecurity, network operations, service desk, and data transport, supporting the Navy’s enterprise network and data management goals. The Systems Engineer provides Tier III and on-site subject-matter-expert support, along with engineering services for NEN-OCONUS server and network infrastructure in Naples. The role integrates enterprise engineering efforts involving Naval Computer and Telecommunications Station (NCTS) Europe. It responds to alerts, events, and incidents from triage through resolution, including escalation when appropriate; conducts infrastructure repairs and directs remote activities to maintain service operations; documents root-cause analyses according to Government procedures; and records shift activities and outstanding issues in reporting and ticketing tools.
Requirements
- Bachelor’s degree in a related field and at least 4 years of relevant experience, or a Master’s degree in a related field and at least 2 years of relevant experience; an additional 4 years of experience may substitute for a degree.
- Must be a U.S. citizen.
- Must possess an active DoD Secret Clearance.
- Must meet DoD 8570 IAT Level II requirements (examples include Security+ or MCSA Server).
- Must possess a Certified Information Systems Security Professional (CISSP) certification.
Nice To Haves
- Top Secret Clearance.
- ITIL Foundation v3 or v4.
- Microsoft Desktop Administrator Associate, Microsoft Endpoint Administrator Associate, or Microsoft Azure Administrator Associate certification.
Responsibilities
- Provide Tier III support to the Theatre Network Operations Service Center (TNOSC) for NEN-OCONUS.
- Coordinate daily maintenance and restoration activities with TNOSC and Local Network Service Center (LNSC) engineers and leadership.
- Provide technical support for NIPR/SIPR services.
- Perform operating system upgrades on related systems on the base.
- Work with NIWC on new network additions.
- Configure and test new network additions.
- Coordinate with visiting teams working on NEN-OCONUS system and infrastructure expansion and upgrades.
- Maintain base infrastructure, including routers, switches, UPS devices, and crypto devices.
- Perform maintenance on NEN-OCONUS systems, including replacing power supplies, hard disks, fans, and tape drives.
- Assist with NEN-OCONUS system refreshes and deployments.
- Respond to alerts, events, and incidents from triage through resolution, escalating when appropriate.
- Conduct infrastructure repairs and direct remote activities to maintain operational effectiveness.
- Provide root-cause analysis documentation in accordance with Government procedures.
- Document daily shift activities in reporting and ticketing tools and ensure outstanding issues are properly handed off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
