Systems Engineer

RJ Young • Nashville, TN

9d • Onsite

About The Position

The Systems Engineer delivers planned technical work—including deployments, refreshes, upgrades, and migrations—and provides Tier 2-level support as needed. The role emphasizes quality, validation, clean handoffs, documented standards, and disciplined change management. The engineer communicates scope, risks, dependencies, status, and technical outcomes clearly to customers, and collaborates with senior and escalation engineers to escalate issues early, capture lessons learned, and improve standards and checklists. Responsibilities span networking, switching and wireless, Windows Server and Active Directory, virtualization, Microsoft 365, equipment staging and testing, and technical documentation. The position operates primarily from a professional office, providing remote customer support and performing hands-on staging, build, and testing in an office or lab. Onsite customer visits may be required based on contract scope. The schedule is typically Monday through Friday during business hours, with occasional evening or weekend work for maintenance windows, cutovers, or urgent events, and a light on-call rotation typically once every few months. Staging activities may require standing, bending, lifting, and carrying equipment up to 40 pounds, as well as racking or mounting equipment with assistance as needed. U.S. citizenship is required to support certain regulated customers and environments.

Requirements

• At least 5 years of IT support or implementation experience.
• Working knowledge of networking fundamentals and troubleshooting, including VLANs, subnetting, DHCP, and DNS.
• Experience implementing and supporting Windows Server environments and/or virtualization platforms.
• Familiarity with Microsoft 365 administration, core admin centers, and basic troubleshooting.
• Strong documentation habits and ability to follow and maintain standards.
• Professional customer communication skills and a teamwork mindset.
• U.S. citizenship is required to support certain regulated customers and environments.
• Ability to lift and carry up to 40 pounds and rack or mount equipment with assistance as needed.

Nice To Haves

• Managed service provider (MSP) experience.
• Hands-on Sophos firewall experience, including NAT, VPN, and policy changes.
• Ruckus and/or Aruba switching or wireless experience.
• VMware and/or Hyper-V experience; Scale Computing experience is a plus.
• PowerShell scripting or automation experience.
• Experience supporting Commercial and/or GCC/GCC High tenants.

Responsibilities

• Deliver planned technical work, including deployments, refreshes, upgrades, and migrations.
• Provide Tier 2-level support as needed and escalate issues early with a clear handoff.
• Configure and troubleshoot networking, including VLANs, routing, subnetting, DHCP, DNS, firewall changes, and VPN connectivity.
• Turn up and validate switches and access points, and troubleshoot common switching, PoE, wireless, and Layer 2 issues.
• Administer Windows endpoints and servers and troubleshoot Active Directory, domain, workstation, and DNS-related issues.
• Follow backup and restore verification procedures.
• Perform common virtualization tasks and troubleshoot or escalate VM, host, networking, and storage issues using structured recovery plans.
• Use Microsoft 365 admin centers to troubleshoot Exchange Online, Teams, SharePoint, OneDrive, and identity-related issues, escalating high-risk changes when appropriate.
• Rack, stack, label, patch, configure, and test equipment in an office or lab staging environment; apply directed baseline configurations and firmware updates.
• Validate functionality against checklists and record test results.
• Maintain ticket updates, time entries, technical notes, as-built documentation, diagrams, IP and VLAN records, and configuration notes.
• Follow change management requirements, including approvals, change windows, and post-change validation.
• Communicate status and technical outcomes to customers in clear, plain language and collaborate with senior and escalation engineers.
• Perform occasional onsite customer visits for contracts, cutovers, or escalations.
• Participate in a light on-call rotation and occasional evening or weekend work for maintenance windows, cutovers, or urgent events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed